Senior Process Analyst

GovCIO; Lansing (MI); Remote; USD 100,000 - 130,000; Full time

Benefits offered by this job

EAP

Corporate Discounts

Learning & Development

Certification Assistance

Referral Bonus Program

Internal Mobility Program

Pet Insurance

Flexible Work Environment

Job summary

GovCIO is hiring a Senior Process Analyst to design, develop, and maintain mission-enabling applications for the U.S. Coast Guard. This is a fully remote role supporting rapid delivery of functional apps and automated workflows within the Software Lifecycle Management Plan.

You will collect complex requirements, document user stories, verify ServiceNow builds, and train users on platform capabilities while ensuring compliance with federal data protection standards and governance best practices.

Qualifications

• Experience as a Business/Process Analyst on the ServiceNow platform.
• Ability to execute the SDLC with Agile/DevOps/DevSecOps in mission-critical settings.
• Experience documenting requirements for federal cyber environments (USCG/DoD/DHS).
• Proficiency in QA and verification testing within ServiceNow.
• Strong communication to lead meetings and translate tech into business value.

Responsibilities

• Meet with stakeholders to capture complex business requirements and bridge mission owners with technical teams.
• Document requirements as Enhancement Requests and User Stories with clear acceptance criteria.
• Perform verification testing on ServiceNow modules to ensure alignment with requirements.
• Explain ServiceNow capabilities to business users and train for platform adoption.
• Drive SDLC execution using Scrum, Agile, DevSecOps, Lean, and Waterfall to deliver releases on schedule.
• Translate operational needs into scalable ServiceNow applications and modules.
• Advocate out-of-the-box alignment and governance to minimize technical debt.
• Ensure cybersecurity compliance with USCG security requirements and federal standards.
• Create and maintain technical documentation including functional requirements and user guides.

Skills

ServiceNow experience

SDLC in Agile/DevSecOps

Stakeholder facilitation

Fast-paced env adaptability

Cybersecurity awareness

Education

High School Diploma or equivalent

Tools

ServiceNow

QA testing

Job description

United States

Secret

Fully remote

Project/Program Management

Overview

GovCIO is currently hiring for a Senior Process Analyst to support the design, development, and maintenance of mission-enabling applications for the U.S. Coast Guard. This is a remote position.

Responsibilities

As a Senior Process Analyst, you will support the rapid delivery of functional applications and automated workflows in accordance with the Software Lifecycle Management Plan (SLMP). Core responsibilities include:

• Meet with stakeholders to understand and collect complex business requirements, acting as the primary bridge between mission owners and technical teams.
• Document requirements in the form of Enhancement Requests and User Stories, ensuring each includes clear, concise, and testable acceptance criteria.
• Perform verification testing on ServiceNow services and modules built by the development team to ensure alignment with documented requirements and user needs.
• Explain ServiceNow capabilities and platform usage to business users, facilitating training and driving platform adoption across the USCG.
• Execute the full SDLC utilizing diverse methodologies, including Scrum, Agile, DevSecOps, Lean, and Waterfall, ensuring ServiceNow releases are delivered on schedule.
• Collaborate with stakeholders to translate operational needs into scalable, functional scoped applications and ServiceNow modules.
• Minimize technical debt by advocating for "out-of-the-box" alignment and adhering to ServiceNow platform governance best practices.
• Maintain cybersecurity compliance by ensuring business processes and application designs conform to USCG system security requirements and federal data protection standards.
• Produce and maintain technical documentation, including functional requirements documents, user guides, and updates to the Software Lifecycle Management Plan.

Qualifications

High School with 6 - 9 years (or commensurate experience)

Required Skills & Experience

• Demonstrated experience as a Business or Process Analyst supporting the ServiceNow platform.
• Proven ability to execute the SDLC using modern frameworks such as Agile, DevOps, or DevSecOps in a mission-critical environment.
• Experience documenting requirements specifically for USCG, DoD, DHS, or federal cybersecurity-focused environments.
• Proficiency in quality assurance (QA) and verification testing within the ServiceNow platform.
• Strong communication skills with the ability to lead stakeholder meetings and translate technical capabilities into business value.
• Ability to manage tasks in a fast-paced environment, focusing on process efficiency and operational readiness.

Clearance Required: Active Secret Clearance

Preferred Skills & Experience

• Experience supporting U.S. Coast Guard or Department of Homeland Security (DHS) programs.
• Knowledge of ServiceNow Governance or the Common Service Data Model (CSDM).
• Familiarity with ITIL framework and enterprise IT governance.
• Strong analytical, problem-solving, and continuous improvement mindset.

Posted Salary Range

USD $100,000.00 - USD $130,000.00 /Yr.

Company Overview

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

What You Can Expect

Interview & Hiring Process

If you are selected to move forward through the process, here’s what you can expect:

• During the Interview Process
• Virtual video interview conducted via video with the hiring manager and/or team
• Camera must be on
• A valid photo ID must be presented during each interview
• During the Hiring Process
• Enhanced Biometrics ID verification screening
• Background check, to include:
• Criminal history (past 7 years)
• Verification of your highest level of education
• Verification of your employment history (past 7 years), based on information provided in your application

Employee Perks

At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:

• Employee Assistance Program (EAP)
• Corporate Discounts
• Learning & Development platform, to include certification preparation content
• Training, Education and Certification Assistance*
• Referral Bonus Program
• Internal Mobility Program
• Pet Insurance
• Flexible Work Environment

*Available to full-time employees

Our employees’ unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.

We are an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.