Senior Proactive Support Programs Lead

Autodesk; Illinois; On-site; USD 90,000 - 130,000; Full time

Job summary

Autodesk is seeking an Operations Specialist to join the Proactive Support organization to translate strategic priorities into scalable execution across teams and geographies. You will lead cross-functional initiatives, develop governance, track KPIs, and drive improvements while collaborating with stakeholders and program owners to ensure clear ownership and outcomes.

This role offers exposure across the organization and opportunities to shape processes and adoption of new tools, contributing

Qualifications

• Experience in operations, program or project management.
• Strong organizational skills and ability to structure ambiguous work.
• Excellent communication and stakeholder management.
• Experience with cross-functional coordination.
• Familiarity with change management or org transformation.

Responsibilities

• Lead and coordinate cross-functional programs from planning through execution.
• Support planning cycles, business reviews, and initiative tracking.
• Translate priorities into actionable plans and drive progress.
• Create visibility through tracking, reporting, and documentation.
• Identify gaps and design scalable solutions.
• Develop governance, templates, and operational resources.
• Coordinate stakeholders across teams and geographies.
• Track KPIs and program outcomes using data and insights.
• Prepare materials for leadership discussions and reviews.
• Support change management and adoption of new processes/tools.
• Manage multiple priorities in a fast-moving environment.

Skills

Operations

Program Mgmt

Project Mgmt

Stakeholder Mgmt

Process Improvement

Data Analysis

Communication

Tools

Smartsheet

Microsoft 365

Job description

Autodesk is seeking an Operations Specialist to join the Proactive Support organization to translate strategic priorities into scalable execution across teams and geographies. You will lead cross-functional initiatives, develop governance, track KPIs, and drive improvements while collaborating with stakeholders and program owners to ensure clear ownership and outcomes.

This role offers exposure across the organization and opportunities to shape processes and adoption of new tools, contributing