Senior Private Equity Customer Success Manager

Carta Healthcare; San Francisco (CA); On-site; USD 153,850 - 181,000; Full time

Job summary

Carta Healthcare seeks an experienced Customer Success Manager to own portfolios of Private Equity Firm customers, drive product adoption, and manage renewals. You will collaborate across sales, product, legal, finance, marketing and support to align value with customers' business goals.

Ideal candidates have 5+ years of enterprise client-facing experience, strong quantitative skills, and a track record of strategic account management.

Qualifications

• 5+ years of enterprise client-facing experience.
• Background in Private Equity or Venture Capital preferred.
• Proven track record in strategic account relationships and negotiations.
• Strong communication, negotiation, and facilitation skills.
• Ability to collaborate across product, sales, legal, finance, marketing and support.

Responsibilities

• Build deep relationships with key PE decision-makers and advocates.
• Monitor and improve account health, adoption, and value realization with data-driven insights.
• Drive renewal outcomes and navigate complex contract negotiations.
• Identify white space opportunities for cross-sells and upsells.
• Leverage AI tools to turn data into actionable insights for customers.
• Coordinate with R&D and Support to feed feedback into the product roadmap.
• Position Carta’s ERP platform to expand client value and loyalty.

Skills

Enterprise client-facing

Private equity background

Quantitative mindset

Negotiation skills

Cross-functional collaboration

Tools

AI tools

Job description

The Company You’ll Join

Carta connects founders, investors, and limited partners through world‑class software, purpose‑built for everyone in venture capital, private equity and private credit. Trusted by 65,000+ companies in 160+ countries, Carta’s platform of software and services lays the groundwork so you can build, invest, and scale with confidence.

Carta’s Fund Administration platform supports 9,000+ funds and SPVs, representing nearly $185B in assets under management, with tools designed to enhance the strategic impact of fund CFOs. Recognized by Fortune, Forbes, Fast Company, Inc. and Great Places to Work, Carta is shaping the future of private market infrastructure.

Together, Carta is creating the end‑to‑end ERP platform for private markets. Traditional ERP solutions don’t work for Private Funds. Private capital markets need a comprehensive software solution to replace outdated spreadsheets and fragmented service providers. Carta’s software for the Office of the Fund CFO does just that – it’s a new category of software to make private markets look more like public markets – a connected ERP for private capital.

For more information about our offices and culture, check out our Carta careers page.

The Team You’ll Work With

We’re looking for exceptional Customer Success Managers to own and manage portfolios of existing Private Equity Firm customers. This includes ensuring your customers are getting value out of Carta products, collaborating closely with sales to drive adoption of additional features, and managing customers successfully through the renewal process.

As a PE Firm CSM, you will play a critical business role at Carta. You will work with some of our most complex customers to understand their business plans and develop a Carta product adoption roadmap which will enable them to accomplish their desired business outcomes. Using your experience, you will collaborate with product, sales, legal, finance, marketing and support to drive account strategy, solve problems, and improve customer engagement and loyalty.

The PE Firm CSM is a new function at Carta – you will be on the front lines of building out our entire post‑sales process for Private Equity firms across Carta’s complete product set. You will become an expert in how the different parts of our product work together, and leverage value generation and strong relationships to enhance customer exposure to broader components of Carta’s ERP.

The Problems You’ll Solve

• Strategic Relationship Management: Build deep, lasting relationships with key decision‑makers and high‑level PE stakeholders, transforming them into long‑term Carta advocates.
• Customer Health & Adoption: Proactively monitor and improve account health, engagement, and adoption trends by delivering regular, data‑driven insights and strategic account plans connected to the customer’s goals.
• Commercial Execution & Negotiation: Secure win‑win renewal outcomes and expertly navigate contract negotiations, while managing complex commercial escalations.
• Portfolio & Revenue Expansion: Uncover "white space" opportunities across PE firms' broader portfolios, strategically influencing cross‑sells and upsells to drive clients toward Carta's comprehensive ERP vision for Private Equity.
• Advanced Engagement: Leverage cutting‑edge technology and AI tools to transform data into real insights and proactively communicate Carta’s evolving value proposition to your book of business.
• Risk Mitigation & Resolution: Act as the primary escalation point for customer issues; marshal internal resources to resolve crises efficiently and proactively mitigate churn risks.
• Cross‑Functional Collaboration: Partner closely with R&D and Customer Support teams to synthesize and share client feedback, directly influencing the product roadmap.
• Value Maximization & Advocacy: Deeply understand unique client workflows to help them extract maximum value from the platform, ultimately activating them as references for prospective clients.

About You

• 5+ years of enterprise client‑facing experience, with a strong preference for backgrounds in Private Equity or Venture Capital.
• A quantitative aptitude and the professional polish required to advisor‑sell and present to clients with sophisticated investment knowledge.
• Proven track record of managing strategic account relationships, utilizing exceptional communication, negotiation, and facilitation skills.
• Diplomatic and poised under pressure, with a demonstrated ability to navigate difficult conversations and preserve critical client relationships.
• Proactive, organized, and detail‑oriented with a drive to deliver results, inspire customer loyalty, and drive product adoption.
• Process‑driven mindset, capable of establishing, optimizing, and scaling operational processes related to account management.
• Collaborative and cross‑functional leader who can seamlessly work across internal teams to drive complex projects to completion.
• Thrives in fast‑paced, dynamic environments, with a high comfort level operating in areas of uncertainty and rapidly self‑educating on new domains.
• Tech‑forward and efficient, with a strong proficiency in leveraging AI tools to optimize workflows, analyze data, and scale your daily impact.
• An empathetic and persuasive team player possessing the highly‑professional interpersonal skills needed to thrive in a high‑growth culture.

Salary

Carta’s compensation package includes a market competitive salary, equity for all full time roles, exceptional benefits, and, for applicable roles, commissions plans. Our expected cash compensation (salary + commission if applicable) range for this role is:

• $153,850 - $181,000 OTE in San Francisco, CA & New York City, NY

We are hiring for multiple levels and locations, so final offers may vary from the amounts listed based on geography, experience and expertise, and other factors.

Disclosures

We are an equal opportunity employer and are committed to providing a positive interview experience for every candidate. If accommodations due to a disability or medical condition are needed, please connect with the talent partner via email.

Carta uses E‑Verify in the United States for employment authorization. See the E‑Verify and Department of Justice websites for more details.

For information on our data privacy policies, see Privacy, CA Candidate Privacy, and Brazil Transparency Report.

Please note that all official communications from us will come from an @carta.com or @carta‑external.com domain. Report any contact from unapproved domains to [e-mail].