Senior Private Bank Client Relationship Lead

PNC; Baltimore (MD); On-site; USD 123,000 - 229,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

401(k) with company match

Pension and stock purchase plans

Life insurance

Job summary

PNC is seeking a Senior Client Manager in its Private Bank in Baltimore, MD. The role leads complex client relationships, coordinating with Relationship Strategists and Advisors to deliver an exceptional client experience throughout onboarding and ongoing relationship management.

The position requires 8+ years of relevant experience, a Bachelor's degree, and a solid knowledge of products and services. It emphasizes client focus, risk management, and cross-functional collaboration in an in-office

Qualifications

• University/college degree required; 8+ years industry experience typical.
• Higher level education such as Masters or certifications is desirable.

Responsibilities

• Lead complex client relationship management activities and client experience strategy in coordination with Relationship Strategists and Advisors.
• Act as main contact for ongoing relationship management and coordinate with internal teams to meet client needs and resolve issues.
• Identify servicing opportunities, stay updated on products/services and market trends, and escalate high-severity requests as needed.

Skills

Client Relationship Management

Communicating for Impact

CRM Applications

Decision Making

Flexibility

Managing Priorities

Products and Services

Education

Bachelors

Job description

PNC is seeking a Senior Client Manager in its Private Bank in Baltimore, MD. The role leads complex client relationships, coordinating with Relationship Strategists and Advisors to deliver an exceptional client experience throughout onboarding and ongoing relationship management.

The position requires 8+ years of relevant experience, a Bachelor's degree, and a solid knowledge of products and services. It emphasizes client focus, risk management, and cross-functional collaboration in an in-office