Senior Principal: Process Improvement & Incident Lead

Startupforge; Pocatello (ID); On-site; USD 98,000 - 152,000; Full time

Benefits offered by this job

Mentorship

Benefits package

Flexible schedules

Job summary

StartupForge in Pocatello, ID is seeking an Assistant Principal to lead conflict resolution and drive process improvements in a full-time role. You will partner with peers, coach newer teammates, safeguard customer experience, and keep stakeholders informed as projects evolve.

We offer mentorship, a robust benefits suite, and schedules that bend around living in Pocatello, ID while earning $98,000–$152,000 per year.

Qualifications

• Conflict resolution perspective and clear documentation practices.
• Detail-oriented and accurate work ethic.
• Flexible approach to evolving business needs.

Responsibilities

• Maintain the Accountability pipeline with minimal hand-holding.
• Partner with peers to troubleshoot issues and share knowledge.
• Coach newer principal teammates through their first major project.
• Prioritize practical fixes when the math supports patience.
• Guard customer experience through Project Management changes.
• Keep stakeholders in Pocatello, ID briefed with timely updates.
• Lead incidents to timely resolution.

Skills

Conflict resolution

Documentation

Attention to detail

Flexibility

Problem solving

Process improvement

Job description

StartupForge in Pocatello, ID is seeking an Assistant Principal to lead conflict resolution and drive process improvements in a full-time role. You will partner with peers, coach newer teammates, safeguard customer experience, and keep stakeholders informed as projects evolve.

We offer mentorship, a robust benefits suite, and schedules that bend around living in Pocatello, ID while earning $98,000–$152,000 per year.