Senior Principal Data Strategy & Governance Manager

Cloudflare, Inc.; San Francisco (CA); Hybrid; USD 230,000 - 317,000; Full time

Benefits offered by this job

Equity plan

Health insurance

401(k) retirement plan

Paid time off

Job summary

Cloudflare, Inc. is seeking a Senior Principal Data Strategy & Governance Manager to lead data strategy for Revenue Operations.

This hands-on role focuses on building scalable data infrastructure, governance across go-to-market functions, and AI-enabled processes to improve data quality and decision making. You will partner with Sales Leaders, IT, Data, and Analytics to optimize data in CRM and related systems, drive cross-functional governance, and deliver strategic initiatives that scale with

Qualifications

• 12+ years in Sales Operations or CRM architecture
• Experience using AI tools to automate processes
• Strong data governance and data quality experience
• Proficient in building account hierarchies for fast-growing B2B/B2C companies
• Experience evaluating CRM integrations with external data systems
• Strong Salesforce tooling experience
• Ability to manage multiple complex projects in a fast-paced environment

Responsibilities

• Build a roadmap to improve data strategy and governance for customer data and firmographics
• Lead AI implementation to reduce data inefficiencies
• Collaborate with Data, Analytics, IT to deploy data management tools and scale processes
• Create governance systems to align Field needs with data policies
• Develop playbooks for repeatable data tasks and policy compliance
• Identify data source owners to ensure accountability in CRM
• Address data-related issues and drive change management across stakeholders

Skills

Sales Operations

CRM architecture

AI automation

Data governance

Data modeling

Data quality

Cross-functional

Communication

Project management

Tools

Salesforce

CRM integrations

Data warehousing

Job description

Senior Principal Data Strategy & Governance Manager

Hybrid

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.

Available Locations: San Francisco, NYC, or Austin

About the role

Cloudflare is looking for a principal individual contributor to drive data strategy and execution for the Revenue Operations team! This is a great role for an experienced Sales Operations professional who is looking for a hands‑on role that can shape and build the infrastructure that will drive operational scale and solve real problems that help drive impact.

You are right for this role if you excel at building data infrastructure at scale, driving data governance across business, and understand the nuances and challenges of the intersection between Go‑To‑Market business and data needs.

As part of the Go‑To‑Market Intelligence team, you will partner with the Sales Leaders and their Revenue Operations Business Partners, IT, Data, Intelligence, and Analytics and other functions within the company to up level data quality in our systems, scale processes, and support Cloudflare’s strategic priorities.

Job Responsibilities

• Build a roadmap to improve Cloudflare’s abilities to be more agile and have a trustworthy, fresh, expeditious customer and firmographic data strategy and governance framework.
• Build and execute AI implementation to reduce current day inefficiencies caused by unclear or absent data
• Establish a strong and productive engagement with Cloudflare’s Data, Intelligence, and Analytics and IT teams to implement and optimize hardened data management tools and technologies ensuring alignment with business needs and scalability
• Collaborate cross-functionally within Revenue Operations to build a change review board or other advanced governance system to reduce friction between Field needs and data governance
• Create and maintain playbooks and documentation for completing repeatable tasks to ensure compliance with relative policies
• Identify and partner with owners of data sources in the CRM system to ensure accountability
• Work with stakeholders to address data-related issues, resolve conflicts, and ensure effective communication and change management.

Required Skills/Experience

• Minimum 12 years of experience in Sales Operations or a CRM architecture function
• Experience leveraging AI tools to build automation, simplify decision making, and reduce complexities
• Strong proficiencies in building account hierarchies for fast-growing B2B/B2C companies
• Extensive experience in processes, techniques and tactics to scale global data quality, including and not limited to deduplication, firmographic, as well as technographic data enrichment
• Experience understanding and evaluating integrations between CRM and external data systems
• Experience using various firmographic data sources and how to leverage each source
• Extensive experience working with Salesforce tooling ecosystem and the related teams
• Established history of driving multiple complex projects at the same time to on‑time completion in a fast‑moving environment
• Excellent verbal and written communication skills
• Strong quantitative skills and high data fluency
• Ability to draw and map data models and strong data engineering skills

Compensation

Compensation may be adjusted depending on work location.

• For Bay Area based hires: Estimated annual salary of $230,000 - $317,000
• For New York City, Washington, Washington D.C. and California (excluding Bay Area) based hires: Estimated annual salary of $220,000 - $303,000

Equity

This role is eligible to participate in Cloudflare’s equity plan.

Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

• Medical/Rx Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance
• Short and Long Term Disability Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.

1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in‑person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process.

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at [e-mail] or via mail at 101 Townsend St. San Francisco, CA 94107.