Senior Practice Lead — Sales & Operations

Serenity Mental Health Centers; Orlando (FL); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Medical insurance (employer-paid 90%)

Dental insurance (employer-paid 90%)

Vision insurance (employer-paid 90%)

401(k) retirement plan

Paid time off: 10 days to start, 15 to

10 paid holidays

Job summary

Serenity Mental Health Centers in Orlando, FL is seeking a Practice Manager, Sales & Operations to own a high-volume service location, lead the team, manage the floor, and drive revenue while ensuring exceptional member experience.

You will drive sales targets, KPIs, and coaching to maintain performance standards and strong customer interactions. 5+ years of leadership with a track record in revenue growth is required.

Qualifications

• 5+ years of leadership experience in operations or sales leadership.
• Proven track record of meeting/exceeding sales targets.
• Demonstrated accountability to KPIs with data-driven decisions.
• Experience in hospitality or premium service operations is a strong advantage.
• Excellent communication and coaching skills.

Responsibilities

• Own day-to-day operation of a high-volume service location—staffing, workflow, floor presence, and output quality.
• Drive sales performance across the location, with clearly defined revenue targets and KPIs.
• Set performance standards and coach the team to meet them.
• Ensure member interactions are efficient and reflect Serenity’s service standard while identifying and converting sales opportunities.
• Track location KPIs and use data to make operational and commercial decisions.
• Identify underperformance early and address it directly.

Skills

Leadership

Sales targets

KPI management

High-volume operations

Premium service

Job description

Serenity Mental Health Centers in Orlando, FL is seeking a Practice Manager, Sales & Operations to own a high-volume service location, lead the team, manage the floor, and drive revenue while ensuring exceptional member experience.

You will drive sales targets, KPIs, and coaching to maintain performance standards and strong customer interactions. 5+ years of leadership with a track record in revenue growth is required.