Senior POS Analyst

Tidal Wave Auto Spa; Thomaston (CT); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

PTO

Health, dental, vision coverage

401(K)

Life insurance

Short- and long-term disability

Company-paid holidays

Job summary

Tidal Wave Auto Spa, a rapidly growing national car wash company, is seeking a Senior POS Analyst to manage and optimize POS systems across locations. You will analyze transaction data, support integrations with CRM and financial systems, and drive data-driven decisions while maintaining high standards of operational excellence.

The role requires 5–8 years of POS or data analysis experience, a bachelor’s degree, and strong Excel/SQL skills.

Qualifications

• Bachelor’s degree in Business, Information Systems, Data Analytics, or related field.
• 5–8 years of POS systems, business systems analysis, or data analysis.
• Experience in retail, multi-location, or service-based industries preferred.
• Experience supporting system implementations and integrations preferred.

Responsibilities

• Analyze POS data and transaction trends to provide actionable insights to leadership.
• Manage and support POS system configurations, updates, and enhancements.
• Ensure data accuracy, integrity, and consistency across POS platforms.
• Identify and troubleshoot system issues, coordinating with IT and vendors for resolution.
• Develop and maintain reports, dashboards, and KPIs related to sales, transactions, and site performance.
• Collaborate with operations and marketing teams to support promotions, pricing, and campaigns within POS systems.
• Assist with system integrations between POS, CRM, and financial systems.
• Support new site openings and POS implementations, including setup and testing.
• Document system processes, workflows, and best practices.
• Train end users on POS functionality and provide ongoing support.
• Monitor system performance and recommend improvements for efficiency and scalability.
• Ensure compliance with company policies, security standards, and data privacy requirements.

Skills

POS systems

Data analysis

Excel

SQL

Power BI

Tableau

System integrations

Education

Bachelor’s degree in Business, Information Systems, Data Analytics, or related field

Tools

SQL

Power BI

Tableau

Excel

Job description

Starting Pay Rate:

Position Summary

Tidal Wave Auto Spa is seeking a detail-oriented and analytical Senior POS Analyst to support the management, optimization, and performance of point-of-sale (POS) systems across all locations. This role will be responsible for analyzing transaction data, improving system functionality, and ensuring data accuracy and reliability. The Senior POS Analyst will collaborate with operations, finance, IT, and marketing teams to enhance system performance and support data-driven decision-making while upholding Tidal Wave Auto Spa’s high standards of operational excellence.

Key Responsibilities

• Analyze POS data and transaction trends to provide actionable insights to leadership.
• Manage and support POS system configurations, updates, and enhancements.
• Ensure data accuracy, integrity, and consistency across POS platforms.
• Identify and troubleshoot system issues, coordinating with IT and vendors for resolution.
• Develop and maintain reports, dashboards, and KPIs related to sales, transactions, and site performance.
• Collaborate with operations and marketing teams to support promotions, pricing, and campaigns within POS systems.
• Assist with system integrations between POS, CRM, and financial systems.
• Support new site openings and POS implementations, including setup and testing.
• Document system processes, workflows, and best practices.
• Train end users on POS functionality and provide ongoing support.
• Monitor system performance and recommend improvements for efficiency and scalability.
• Ensure compliance with company policies, security standards, and data privacy requirements.

Education

• Bachelor’s degree in Business, Information Systems, Data Analytics, or related field preferred.

Experience

• Minimum 5–8 years of experience working with POS systems, business systems analysis, or data analysis.
• Experience in retail, multi-location, or service-based industries preferred.
• Experience supporting system implementations and integrations preferred.

Technical Skills

• Strong knowledge of POS systems and transaction processing.
• Experience with data analysis tools (Excel, SQL, Power BI, Tableau, or similar).
• Understanding of system integrations and data flows.
• Proficiency in Microsoft Office Suite, particularly Excel.

Soft Skills

• Strong analytical and problem-solving abilities.
• Excellent communication and stakeholder collaboration skills.
• High attention to detail and data accuracy.
• Strong organizational and time management skills.
• Ability to manage multiple priorities and projects simultaneously.

Core Competencies

• Data Analysis: Interprets POS data to support business decisions.
• Systems Expertise: Ensures effective POS functionality and performance.
• Attention to Detail: Maintains accuracy and consistency in data and reporting.
• Collaboration: Works effectively with cross-functional teams.
• Continuous Improvement: Identifies opportunities to enhance systems and processes.

Additional Requirements

Ability to work flexible hours during system updates, implementations, or reporting cycles.
Ability to manage multiple projects and priorities simultaneously.
Legally eligible to work in the United States.

Additional Information

Additional Information
This role may require work outside of normal business hours during system deployments, updates, or troubleshooting activities.
This role may involve coordination with multiple locations, vendors, and internal teams to support POS system functionality and performance.

As a Tidal Wave Auto Spa Team Member, you will enjoy our Benefits Program to help secure your financial future and preserve your health and well-being, including:

• PTO is based on the company’s PTO policy.
• Eligibility for health, dental, and vision coverage subject to 30 day waiting period.
• Eligibility for 401(K), subject to plan terms.
• Eligibility for benefits such as life insurance, short- and long-term disability, hospital indemnity, critical illness, and accidental, subject to 90 day waiting period.
• Company-paid holidays.

**Must enroll in New Hire Benefits within your first 30 days of employment for coverage to take effect.

The equal employment opportunity policy of Tidal Wave Auto Spa provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. Tidal Wave Auto Spa hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

About Tidal Wave Auto Spa

Tidal Wave Auto Spa is one of the fastest-growing car wash companies in the country and a recognized leader in the industry. Our journey began in 2004 in the small town of Thomaston, Georgia, where our headquarters remains today. Since then, Tidal Wave has grown into a national brand with more than 300 locations across 30 states, delivering fast, high-quality car care through innovative technology and exceptional guest service.

Our success is driven by our people. We believe great locations are built by great leaders, which is why we empower our teams to take ownership, serve their communities, deliver results, and create an environment where both employees and guests can thrive.

As Tidal Wave continues to grow, we are looking for talented, motivated individuals who are ready to grow with us. Our goal is to redefine the car wash industry through innovation, operational excellence, outstanding service, and an unwavering commitment to our employees and the communities we serve.

Recognized as one of the leading conveyor car wash companies in the country and named to the Inc. 5000 list of America’s Fastest-Growing Companies, Tidal Wave continues to build on a strong foundation of growth, leadership, and community involvement. Through our charitable efforts, we have also contributed millions of dollars to organizations and causes in the communities we call home.

Join the wave and build your future with Tidal Wave Auto Spa.