Senior Population Health Analyst

SBH Health System; New York (NY); On-site; USD 110,000 - 160,000; Full time

Job summary

SBH Health System in New York seeks a Senior Population Health Analyst to lead Epic Population Health applications and related information systems. You will direct design, installation, optimization, and support to advance population health and value-based initiatives in Ambulatory Care.

The role requires Master’s or Bachelor’s with data-management experience, Epic certifications, and 2+ years in population health. Strong analytical, communication and leadership skills are essential.

Qualifications

• Master’s degree, or a Bachelor’s degree with 2 years’ data management and analysis experience.
• Epic certification in Healthy Planet, Compass Rose, Cadence or related app.
• 2+ years of clinical or business experience related to population health/care management.
• Experience in implementation, troubleshooting, testing and support.

Responsibilities

• Provide leadership to Ambulatory Care Quality & Population Health; support VP strategy and operations.
• Direct strategy, design and implementation of Epic applications to improve population health.
• Supervise team members; assign work, monitor attendance, performance and planning.
• Evaluate user information needs relative to current systems and tech.
• Participate in training; develop expertise in Epic modules listed (Healthy Planet, etc.).
• Serve as liaison with user departments to resolve system/application issues.
• Assist with system enhancements and upgrades implementation.
• Analyze issues deeply; coordinate resolution across departments and vendors.
• Evaluate processes; recommend re-engineering to maximize efficiency.
• Provide ongoing analysis and support for information systems organization-wide.
• Participate in routine system software migration and upgrades.
• Direct build and testing for Epic upgrades; implement new applications andCompass Rose programs.
• Stay current with healthcare IT developments via education and literature review.
• Provide on-site support and on-call coverage as needed for troubleshooting.
• Attend department and division meetings as appropriate.

Skills

Epic Certification

Analytical skills

Problem solving

Critical thinking

Interpersonal skills

Written & verbal communication

Education

Master's degree

Bachelor's degree + 2 yrs data management/analysis

Tools

Epic Healthy Planet

Epic Compass Rose

Epic Cadence

Job description

Under the direction of the Vice President, the Senior Population Health Analyst provides strategic, operational and managerial leadership to the department. They direct installation, configuration, optimization, and support for EPIC Population Health applications and the department’s information systems. The Senior Analyst’s responsibilities include technical expertise, user interaction, and process improvement. They ensure the effective utilization of the EHR system, supporting Quality and Performance Improvement program activities and implementing population health and value-based initiatives in Ambulatory Care.

• 1. Provides leadership to the Ambulatory Care Quality & Population Health department, supporting the VP with department strategy, operations and management.
• 2. Directs the strategy, design, and implementation of the department’s Epic applications and information systems to improve population health.
• 3. Manages and supervises assigned employees / teams, including work assignments, attendance, discipline, performance evaluations and planning requirements.
• 4. Evaluates user’s needs and requests for information systems relative to current systems and available technologies and applications.
• 5. Participates in training offered on assigned applications, develops expert understanding of application functionality, including but not limited to: Healthy Planet, Compass Rose, EpicCare Link, EpicPayer Platform, Assignment & Attribution, Claims Data Link, Cheers Campaigns, FindHelp Integration and Exact Sciences Integration.
• 6. Serve as liaison with user departments in resolving system/application issues
• 7. Assist team efforts with implementing system enhancements and upgrades
• 8. Evaluates problem situations in depth, arrives at independent conclusions and coordinates problem resolution for issues related to information systems use and implementation within the department, among departments and disciplines, with medical staff and outside vendors.
• 9. Evaluates processes as requested and recommends re-engineering around utilization of computerized applications to maximize departmental and organizational efficiency and effectiveness.
• 10. Provides ongoing analysis, maintenance and technical and functional support for information systems throughout the organization. Identify system deficiencies and analyze system problems and solutions. Independently comes to conclusions and implements corrective action.
• 11. Participates in routine System software migration and upgrade processes.
• 12. Directs the team’s work, and assists with Epic Nova notes reviews, build tasks, integrated testing, training, ticket resolution, upgrades, and downtime assistance in collaboration with the IT Department.
• 13. Directs build and integrated testing for Epic Upgrades, and the implementation of new applications, and new Compass Rose programs.
• 14. Remains abreast of new developments in healthcare, healthcare information systems and staff education by participating in continuing education programs/conferences and by review of the literature and periodicals.
• 15. Provides on-site support and out-of-hours/on-call coverage when required to provide immediate assistance and troubleshooting.
• 16. Attend scheduled department and division meetings and participate as appropriate.

Requirements

Required:

• Education:
  • A Master’s degree, or
  • A Bachelor’s degree with 2 years’ data management and analysis experience.
• Epic certification in Healthy Planet, Compass Rose, Cadence or related app (maintaining all requirements for Epic certification is a condition of employment).
• 2+ years of related clinical or business experience related to population health/care management.
• Application implementation, troubleshooting, testing, and support experience
• Critical thinking, problem solving and analytical skills
• Strong interpersonal skills
• Excellent written and verbal communication skills

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