Senior PMO & Customer Success Lead (Insurance Programs)

Fineos Corp.; Georgia; Hybrid; USD 105,000 - 140,000; Full time

Job summary

Fineos Corp. in Georgia is seeking an experienced Program Manager to lead hybrid project delivery, focusing on customer success and ownership of strategic projects. The ideal candidate should have 10–15 years of experience managing projects, preferably in the insurance industry. Responsibilities include overseeing consultant teams, improving PMO metrics, and managing resource planning. The position offers a salary range of $105,000 - $140,000 with up to 55% travel across various projects.

Qualifications

• Previous experience managing projects in a Professional Services or Customer Success Department.
• Experience in a project or customer success manager role specifically within the insurance industry.
• Excellent negotiation and relationship building skills.

Responsibilities

• Lead small to medium scale initiatives.
• Drive PMO standards and governance refinement.
• Ensure resource planning and capacity management.

Skills

Project and program management expertise

Executive communication

Strategic alignment & prioritization

Organizational change management

Team leadership & coaching

Strategic customer relationship management

Project and program forecasting & planning

Operational excellence & process optimization

Education

10–15 years in project management or customer success

Background in SaaS, enterprise accounts, or technical products

Job description

Fineos Corp. in Georgia is seeking an experienced Program Manager to lead hybrid project delivery, focusing on customer success and ownership of strategic projects. The ideal candidate should have 10–15 years of experience managing projects, preferably in the insurance industry. Responsibilities include overseeing consultant teams, improving PMO metrics, and managing resource planning. The position offers a salary range of $105,000 - $140,000 with up to 55% travel across various projects.