Senior PMM: Elite Client Experience & Delivery

Realtor.com; Austin (TX); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Medical coverage (health)

Dental coverage

Vision coverage

Family forming benefits

13 paid holidays

Flexible time off

Volunteer time off

401(k) with company match

Tuition reimbursement

Financial planning

Student debt matching

Office snacks

Job summary

Realtor.com® is seeking a Product Marketing Manager who will shape how our agent-first experiences are delivered across the client journey, from onboarding to renewal. You will lead market intelligence, messaging, GTM strategy, and elite account programs with cross-functional partners to drive NPS, retention, and growth.

You will collaborate with PM, Success, Care, and News Corp ecosystem partners to design end-to-end client engagement programs and incentives that deepen loyalty and bookings

Qualifications

• 10+ years of experience in product marketing, customer marketing, or client success marketing for a B2B technology or marketplace business.
• Demonstrated expertise designing customer experience programs, loyalty frameworks, or advocacy initiatives at scale.
• Strong storytelling and messaging skills; ability to translate complex program structures into compelling, simple client narratives.
• Experience managing cross-functional delivery programs with multiple stakeholders, agency partners, or ecosystem contributors.
• Data-driven approach to measuring experience outcomes: NPS, retention, referral conversion, and engagement metrics.
• Background in real estate, PropTech, or a two-sided marketplace is a plus; deep empathy for the agent experience is required.

Responsibilities

• Own the voice-of-client feedback loop for experience and satisfaction; synthesize NPS data, advisory input, and research into actionable engagement strategy.
• Develop messaging framework for client experience programs, including client engagement, referral initiatives, success, and care.
• Design and execute launch strategy for client experience programs; own materials for engagement programs; coordinate with News Corp ecosystem partners; define success metrics tied to NPS and retention.
• Build and manage elite engagement framework for Realtor.com®'s top 40–50 accounts in partnership with News Corp; define experience standards and cadence.
• Own strategy and execution for RealPro Select Referral program; design give-to-get engagement and reward framework.
• Develop end-to-end client lifecycle engagement model from onboarding through renewal; collaborate with client marketing teams to integrate offerings.

Skills

Experience in product marketing

Storytelling & messaging

Cross-functional delivery

Data-driven measurement (NPS/retention

Client experience programs

Real estate/PropTech knowledge

Education

Bachelor’s degree or equivalent experience

Job description

Realtor.com® is seeking a Product Marketing Manager who will shape how our agent-first experiences are delivered across the client journey, from onboarding to renewal. You will lead market intelligence, messaging, GTM strategy, and elite account programs with cross-functional partners to drive NPS, retention, and growth.

You will collaborate with PM, Success, Care, and News Corp ecosystem partners to design end-to-end client engagement programs and incentives that deepen loyalty and bookings