Senior PM, Digital Support - E-Commerce & Contact Center

Apple Inc.; Austin, Northern (TX, KY); Hybrid; USD 120,000 - 190,000; Full time

Job summary

Apple Inc. is seeking a Senior Project Manager based in Austin, TX to lead end-to-end eCommerce initiatives and cross-functional programs within Retail Online.

The role requires strong technical proficiency, effective communication, and the ability to drive multi-team collaboration across business and engineering stakeholders. Ideal candidates bring 7+ years in PM, experience with contact center or eCommerce systems, and a technical BA/BS or equivalent.

Qualifications

• 7+ years of experience in a product, project, or program management role.
• Broad experience with Contact Center and/or e-Commerce systems and technologies.
• BA/BS in a technical field, or 11+ years in a directly relatable role.

Responsibilities

• Lead end-to-end implementation of multiple mid-to-large scale regional/global eCommerce initiatives.
• Oversee all project phases: scope, resources, process mapping, technical/functional requirements, timelines, testing, go-live, retrospectives.
• Collaborate with business and tech teams to ensure objectives are met and solutions are simple yet durable.
• Drive discussions with diverse teams to focus on defined work objectives.

Skills

Project management

Stakeholder management

Cross-functional collaboration

Business analysis

Education

BA/BS in technical field

Tools

SAP S4 HANA

Genesys

Waterfall/Agile

Job description

Apple Inc. is seeking a Senior Project Manager based in Austin, TX to lead end-to-end eCommerce initiatives and cross-functional programs within Retail Online.

The role requires strong technical proficiency, effective communication, and the ability to drive multi-team collaboration across business and engineering stakeholders. Ideal candidates bring 7+ years in PM, experience with contact center or eCommerce systems, and a technical BA/BS or equivalent.