Senior PM, Customer Care Platform (Remote/Flexible)

MaziCTools; United States; Remote; USD 120,000 - 150,000; Full time

Benefits offered by this job

Competitive Salary

Stock Options

Health Insurance

Paid Time Off

Parental Leave

Flexible Working Arrangements

401(K) Retirement Plan

Fitness and Wellness Programs

Paid Meals and Snacks

Learning and Development

Employee Events and Activities

Job summary

MaziCTools is seeking an experienced Product Manager to lead enhancements in our contact center platform. You'll work cross-functionally with design, engineering, and operations teams to ensure a top-tier experience for clients and agents alike.

The ideal candidate has over 4 years in product management, demonstrates a strong focus on user experience, and possesses exceptional communication skills. This senior role offers competitive salary, stock options, health insurance, and flexible working arrangements.

Qualifications

• 4+ years of experience in product management for consumer or internal-facing products.
• Proven track record of successfully executing projects that enhance client and agent experiences.
• Strong ability to influence without authority and inspire teams.

Responsibilities

• Provide product management leadership to our contact center platform.
• Define strategy, capture requirements, and create a roadmap.
• Collaborate with CS functional teams to understand their vision.

Skills

Leadership

Project Management

Communication

Client Experience Improvement

Cross-functional Collaboration

Tools

CCaaS

CPaaS

UCaaS

CRM

Job description

MaziCTools is seeking an experienced Product Manager to lead enhancements in our contact center platform. You'll work cross-functionally with design, engineering, and operations teams to ensure a top-tier experience for clients and agents alike.

The ideal candidate has over 4 years in product management, demonstrates a strong focus on user experience, and possesses exceptional communication skills. This senior role offers competitive salary, stock options, health insurance, and flexible working arrangements.