Senior Platform Trust and Safety Engineer

Relha LLC

Bellevue, Northern (WA, KY)

Hybrid

USD 149,000 - 224,000

Full time

15 hours ago

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Job summary

Salesforce is seeking a Senior Platform Trust and Safety Engineer to detect and counter platform abuse across Core CRM and Marketing Cloud. You will develop and tune detection rules, respond to abuse reports, and coordinate with Legal teams on regulatory reporting.

Strong SPL and YARA skills plus threat intelligence experience are required. You will join the Platform Defense and Safety team to protect multi-tenant cloud services, leveraging data mining, log analysis, and incident response

Qualifications

Extensive information security experience in platform abuse, threat intel, incident response, or threat detection.
End-to-end investigations: triage, evidence, risk, containment, escalation, closure.
Specialization in log analysis, file-level forensics, or data mining.

Responsibilities

Review, triage, and respond to abuse reports for Core CRM and Marketing Cloud.
Build and tune detection rules in Splunk; maintain automated playbooks.
Collaborate with Legal and Regulatory teams on reporting (DSA) and policy.
Identify tooling requirements and evaluate third-party vendors to close gaps.

Skills

InfoSec experience

Threat intelligence

Threat detection

End-to-end investigations

Log analysis

Splunk SPL

YARA rules

Command-line

Tools

Splunk

Job description

Senior Platform Trust and Safety Engineer

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Enterprise Technology & Infrastructure

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Salesforce's platforms — including Core CRM and Marketing Cloud — let companies build, deliver, monitor, and scale their engagement with customers globally. Not everyone uses that access responsibly. We're looking for a Platform Trust and Safety Engineer who is dedicated to identifying and stopping abusers who commit fraud, phishing, and account takeover, or who otherwise use our services to make the internet a hostile space.

The Platform Defense and Safety (PDS) team detects and responds to malicious user activity — misuse, abuse, fraud, and crime — that occurs even when our systems are working as designed. At any given time, bad actors attempt to bypass detection and response systems by posing as legitimate customers to take unfair advantage of our services. Unlike account compromise, abuse tends to be a slow, simmering problem rather than a single event.

The Experience

Extensive experience in information security roles involving platform abuse, threat intelligence, incident response, or threat detection

Experience managing security or abuse investigations end to end: triage, evidence collection, risk assessment, containment, escalation, and closure

Specialization in at least one of: log analysis, file-level forensics, or data mining

Experience authoring detection rules using languages such as YARA or Splunk SPL, and comfort working from a command line

What You'll Actually Be Doing

Review, triage, and respond to external and internal abuse reports across Core CRM and Marketing Cloud, with an eye toward expanding into new products

Build and tune detection and response rules in Splunk, and author and maintain automated response playbooks

Partner with our Office of Ethical Usage and Legal teams — including on regulatory reporting such as the EU Digital Services Act (DSA) — to keep our platforms free of malicious content

Identify and document anti-abuse tooling requirements for engineering teams, and evaluate third-party vendor tools to close detection gaps

You're Our Person If...

You track emerging trends in digital crime, merchant fraud, and abuse of AI/agentic capabilities

You write and maintain clear playbooks, SOPs, and postmortems that drive continuous improvement

You collaborate easily across teams — including Product Security Advisors, engineering, and product teams — and can contribute to platform abuse threat modeling

You're comfortable participating in an on-call rotation

Even Better If...

You can quickly and effectively understand someone else's code

You have extensive experience using Splunk for detection engineering and SPL rule authoring

You've worked with threat intelligence tools or teams

You have experience with workflow orchestration or automation platforms (e.g., Temporal)

You've worked in a customer-facing role (Support, Sales Engineering, etc.)

You're familiar with evidence handling, privacy, data retention, and regulatory considerations relevant to security investigations

You understand cloud/SaaS security concepts, multi-tenant platforms, identity systems, and application telemetry

You have experience analyzing large, complex data sets, and familiarity with Git/GitHub and the Salesforce platform (Cases, SOQL)

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

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