Senior Platform Site Reliability Engineer : 26-02610

Akraya, Inc.; Lehi (UT); Hybrid; USD 69,000 - 76,000; Full time

Job summary

Akraya, Inc. in Lehi, UT seeks a Site Reliability Engineer to maintain the stability and availability of SaaS solutions, including vendor-managed components.

You will apply SRE practices to keep services reliable even when parts of the stack are outside direct control. You will monitor systems, lead incident response, and coordinate with multiple teams and vendors to drive reliability improvements through observability and proactive problem solving.

Qualifications

• Proven experience in Site Reliability Engineering.
• Hands-on experience operating SaaS or third-party systems.
• Strong incident management and communication skills.

Responsibilities

• Ensure the uptime and performance of SaaS solutions.
• Lead incident response and post-incident analysis.
• Develop robust observability for partially owned systems.
• Drive improvements based on operational data and learnings.
• Collaborate with teams and vendors for reliable operations.

Skills

SRE principles

Observability

Incident Response

SaaS operations

AI tooling

Job description

Job Details

Primary Skills: SRE principles (advanced), Observability (advanced), Incident Response (advanced), SaaS operations (advanced), AI tooling (intermediate)

Contract Type: W2 Only

Duration: 12+ Months

Location: Lehi, UT (#LI - Hybrid)

Pay Range: $50-$55/Hr. on W2

Job Summary: This role focuses on maintaining the stability and availability of SaaS solutions, including both internally managed platforms and third-party services. You will leverage SRE best practices to ensure operational health, even when full control over the technology stack is not possible. Success will involve proactive monitoring, effective incident management, and strong collaboration with various teams and vendors to drive reliability improvements.

Key Responsibilities

• Ensure the uptime and performance of SaaS solutions.
• Lead incident response and post-incident analysis.
• Develop robust observability for partially owned systems.
• Drive improvements based on operational data and learnings.
• Collaborate with teams and vendors for reliable operations.

Must-Have Skills

• Proven experience in Site Reliability Engineering.
• Hands-on experience operating SaaS or third-party systems.
• Strong incident management and communication skills.

Industry Experience: Experience in managing and ensuring the reliability of Software as a Service (SaaS) offerings, particularly those involving vendor-managed components, is highly preferred.