Senior Platform Product Manager, Trust and Safety

Airbnb; United States; Remote; USD 179,000 - 207,000; Full time

Job summary

Airbnb is seeking a Senior Platform Product Manager for Trust and Safety. You will define and drive the product vision to reduce safety incidents while building a trustful global community.

In this role, you’ll lead engineers, data scientists, designers, and policy experts to deliver impactful platform capabilities. Remote-eligible in the US, with potential on-site collaboration as needed.

Qualifications

• 5+ years in product management, preferably in trust or safety.
• Experience in trust, safety, risk or fraud domains.
• Outstanding written and verbal communication across diverse stakeholders.
• Strong analytical, troubleshooting and problem-solving skills.
• Experience building ML-powered or technical products.
• Design-driven and hypothesis-based product development.
• Entrepreneurial drive in fast-paced environments.
• Ability to influence across global teams and time zones.

Responsibilities

• Create vision and strategy for Trust & Safety products and platforms.
• Lead a cross-functional team of engineers, data scientists, designers and policy experts.
• Maintain backlog and roadmap; prioritize by business value and impact.
• Define measurable goals and key results for initiatives.
• Align product teams and senior leadership on status and plans.
• Anticipate bottlenecks and balance business, customer, and technical needs.
• Present roadmap and status to Airbnb leadership on an ongoing basis.
• Evaluate new opportunities (buy, build, partner) with data-driven rationale.
• Develop short-term plans aligned with long-term platform capabilities.

Skills

5+ years product management

Trust & Safety product experience

Excellent written and verbal comms

Analytical problem-solving

Experience building ML products

Design and hypothesis-driven

Entrepreneurial drive

Cross-location collaboration

Job description

Senior Platform Product Manager, Trust and Safety

United States

Role overview

Application Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join:

Our hosts are opening their homes or providing experiences to guests from around the world. We’re creating new relationships & placing people in vulnerable situations. Therefore trust is the fundamental currency of Airbnb. We are the Trust & Safety team, composed of engineers, data scientists, designers, product managers, and operations, responsible for earning this trust by building for safety at each moment of the guest and host journey. We build cutting edge machine learning models to detect risk, defenses to deter risky actors, and operations tools that enable investigators worldwide. We define community standards and policies, set high expectations, and keep bad actors out while providing delightful experiences for good users.

The Difference You Will Make:

As a Product Manager in the Trust & Safety team, you will identify customer pain points, business opportunities, and define/deliver the products that help us create a safe and trusted community around the world. Your work will be pivotal to shaping the future of hospitality and travel. Within the Trust & Safety team, you’ll be focused on Safety: To reduce safety incidents (e.g. interpersonal harm and illegal activities).

A Typical Day:

• Creating vision and strategy for Trust & Safety products and platforms.
• Leading a cross-functional working group of engineers, data scientists, designers, operations experts, and policy experts to ensure alignment, execution, and launches
• Maintaining product backlog and the product roadmap. Own prioritization process of product solutions based on business value and customer impact
• Defining goals and success with clearly measurable objectives and key results.
• Building alignment across product teams (inside and outside of Trust & Safety), and Leadership/Executive teams.
• Anticipating bottlenecks, making tradeoffs and balancing the business needs, customer needs, versus technical or operational constraints.
• Presenting product roadmap and status to the business and Airbnb leadership on an ongoing basis. Communicate concisely and influence outcomes.
• Evaluating new product opportunities and bring forward proposals (buy, build, partner solutions) for new capabilities with data and users at the forefront
• Developing short term plans aligned with long term goals to iteratively build platform capabilities to defend against safety issues
• Becoming the thought leader and entrepreneur that others within Airbnb look up to for knowledge, processes, and methods on building products and platforms

Your Expertise:

• 5+ years product management experience
• Prior product, operation, or engineering experience in trust, safety, risk or fraud
• Outstanding written and verbal communication ability to a diverse stakeholder audience, including a global team of C-level executives, product, and technical stakeholders
• Strong analytical, troubleshooting, and problem-solving skills
• Experience building machine learning products or technical product management
• Experienced in design, and hypothesis driven product development
• Entrepreneurial drive to achieve stretch goals in an innovative fast-paced environment
• Exceptional collaboration, partnership and influencing skills with the ability to work in a global environment across multiple locations and time zones to drive consensus across teams
• Experience leading teams through ambiguity, and high stakes trade off decisions

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [e-mail]. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.

Equal Employment Opportunity:

Airbnb values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.

How We'll Take Care of You:

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Pay Range

• $179,000—$207,000 USD