Senior Personal Service Counselor (Universal Banker)

Together Credit Union; O’Fallon (MO); On-site; USD 42,000 - 65,000; Full time

Job summary

Together Credit Union in O’Fallon, MO seeks a Senior Personal Service Counselor (Universal Banker) to assist members with savings and lending needs, while training and coaching staff to exceed referral and sales goals.

The role emphasizes building relationships, opening and maintaining accounts, and delivering exceptional member service in an on-site branch environment.

Qualifications

• High school diploma required.
• FRM: Federal NMLS registration and Notary certification may be obtained after hire.

Responsibilities

• Process financial transactions accurately in lobby, drive-thru, or by phone.
• Provide friendly, confidential service and minimize wait time.
• Engage members to identify needs and refer appropriate products.
• Open and maintain member accounts, including IRAs.
• Train and mentor Personal Service function.
• Underwrite, approve, and document loans; monitor loan performance for compliance.
• Promote credit union through outreach and networking.
• Contribute to branch objectives and community events.

Skills

Customer service

Interpersonal skills

Communication

Relationship building

Problem solving

Organizational skills

Education

High school diploma

NMLS licensing eligibility

Notary Public certification (may be obtained after hire)

Job description

Position:Senior Personal Service Counselor (Universal Banker)

Location: O’Fallon, MO

Remote Status: On-Site

Job Id:732

# of Openings:1

Job Title: SeniorPersonal Service Counselor

ReportsT o :Branch Manager; Assistant Branch Manager

PositionsS upervised :N/A

FLSA Status :Non-Exempt

JobSummary

Thes eniorpersonalservicecounselor (SPSC)is responsible forassistingmembers in all assigned phases of savings and lending functions. The SPSC is also responsible for training, leading, coaching, and exceedingreferraland sales goals.

Job Responsibilities

The intent of this job description is to provide a representation of the types of duties and level of responsibilities requiredof this position and is not intended to be an exhaustive list of all responsibilities, duties, and skills. Team members may be directed to perform job-related tasksothersthan those specificallystatedin this description.

• Maintains responsibilityfor accurately processing financial transactions and being an effective source of information for our customers inlobby, drive-thruwindow or by telephone.
• Provides friendly, professional, confidential,and effectiveassistanceto customers and companyassociatesassuring a positive experience and minimizingwaittime.
• Engageswith members to build relationships,identifyfinancial needs and opportunities, and referappropriateproducts and services that are in the best interest of the member.
• Performs financial (or cash and monetary instrument) transactions and initiates and completes all assigned phases of savings and lending in an efficient and accurate manner, provides supporting documents and proper documentation in member files, as defined by regulatory requirements and savings and lending policies and procedures and the Secure and Fair Enforcement for Mortgage Licensing Act (the S.A.F.E. Act).
• Opensandmaintainsall member related accounts, member deposits, andservice relatedaccounts including Individual Retirement Accounts (IRA).
• Educates members bydemonstratinga high levelof knowledge and understandingregardingfeatures and benefits of Credit Union products and services.
• Serves asprimarytrainer and on-going mentor for Personal Servicefunction.
• Maintains responsibilityfor daily balance of cashdrawer.
• Works universally and collaboratively to achieve overall branchobjectives.
• Performsunderwriting, receivesapproval, and documentsloans; provides followup on loan performancein order toassureproper regulatory compliance.
• Proactively follows up on existing and potential membership appointmentsandloan leads and promotes the Credit Union to grow the business through outbound calls, community outreach,and networking.
• Researches, troubleshoots, and resolves member inquiries and concerns.
• Maintains current knowledge ofCreditUnion products and services, procedures, policies,andpromotions and integrates them into daily activities and member conversations.
• Protects the Credit Union, all its assets andmaintainsmember privacy bycomlauding withsafety, security, and legal and regulatory requirements.
• Performs title work, insurance updates, lien perfections, and garnishments as necessary for the branch.
• Provides feedback tobranchmanageronperformanceof branch personnel.
• Participates in communityandonsiteevents orvisits to enhance new and existing business opportunities.

Required Qualifications

An equivalent combination of education, training, and experience will be considered.

• High school diploma
• Minimum of4years of related professional experience
• Federal registration with the Nationwide Mortgage Licensing System and Registry and Notary Public Certifications(may be obtained after hire through training)

Knowledge, Skills, and Abilities (KSA’s)

A representation of the knowledge, skills, and abilities necessary to perform this job competently.

• Passionate commitment and drive to deliver exceptional service to internal and external members.
• Interpersonal skills, including the ability to influence and build rapport.
• Courage and confidence toinitiateconversations with members.
• Organizational, listening, problem solving, and verbal and written communication skills.

Environmental or atmospheric conditions commonly associated with the performance of this job’s functions.

• May work at multiple branches based on needs; work schedule may differ from week to week in terms of days worked and hours.

Physical Abilities

The physical demands described below are representative of those that must be met by an employee to successfully perform this job’s essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Ability to work at a computer in a stationary manner up to 8 hours daily.
• Ability tolift upto 30 pounds.
• Abilitytooperateroutine office equipment including telephone, copier, facsimile, and calculator.

Together CreditUnion is an Equal Opportunity employer. The Credit Union complies with appropriate federal, state, and local laws and provides equal employment opportunities without regard to race, color, religion, gender, age, sexual orientation, gender identity or expression, national origin, military or veteran status, disability (including pregnancy), genetic information, or any other protected status to all qualified applicants and employees. TogetherCreditUnion is committed to a policy of non-discrimination and dedicated to providing a positive discrimination-free work environment.