Senior Personal Banker - Fredon (Full-Time)

Provident Bank; New Jersey; On-site; USD 29,246 - 36,520; Full time

Benefits offered by this job

Paid time off

Health and Wellness benefits

401(k) Retirement Plan

Job summary

Provident Bank is seeking a Senior Personal Banker in New Jersey to enhance customer relationships and drive sales. In this role, you will greet customers, perform needs assessments, and handle banking transactions while promoting various products. Successful candidates will have strong communication skills and the ability to work in a dynamic retail environment.

The position requires a high school diploma and at least 6 months of relevant experience. You will play a key role in ensuring operational success and delivering exceptional customer service.

Qualifications

• 6 months experience providing sales/service in a retail environment.
• Strong interpersonal, listening, and communication skills.
• Proficient in Microsoft Office and capable of learning new software.

Responsibilities

• Deliver high-quality service while meeting customer needs and expectations.
• Perform banking transactions and assist customers with account issues.
• Promote bank products and identify sales opportunities.

Skills

Interpersonal skills

Communication skills

Analytical skills

Customer service skills

PC proficiency

Education

High school diploma or GED

2 years experience in retail environment

Job description

Senior Personal Banker - Fredon (Full-Time)

Provident Bank is a multi‑billion‑dollar institution with branches in New Jersey, Eastern Pennsylvania, and New York. The Senior Personal Banker plays a key role in our Branch sales and service environment, building mutually beneficial, long‑term customer relationships while delivering a positive customer experience.

POSITION OVERVIEW

The Senior Personal Banker provides a high level of service while greeting customers, performing needs‑based assessments, opening accounts, cross‑selling, tele‑consulting, developing relationships, servicing accounts, and acting as lobby manager. The role includes researching and resolving complex account issues, promoting organizational products, coordinating specialist support, and processing customer transactions such as check cashing, withdrawals, deposits, and loan payments. The Senior Personal Banker may also obtain Life and Health licensing.

KEY RESPONSIBILITIES

• Meet sales referrals and cross‑selling goals by understanding the features and benefits of all products and services.
• Promote bank products, resolve customer inquiries, and refer or resolve issues regarding accounts or other banking services.
• Actively refer customers for commercial products or services to branch manager, market manager, or appropriate business partner.
• Exceed customer expectations through active engagement, commitment, and dedication to servicing and building relationships.
• Advance the Bank's Corporate Sales Program through consultative need‑based assessments, develop new relationships, expand existing ones, and manage a book‑of‑business.

SERVICE

• Identify opportunities with customers and prospective customers through lobby management.
• Assist customers with digital technologies and provide referrals to other lines of business.
• Maintain cost efficiency to achieve branch goals; ensure quality customer service and adherence to sales and brand standards.
• Responsible for sales and service; execute expectations for a positive customer service experience.

OPERATIONS

• Ensure operational and financial safety and soundness in accordance with Bank policies, compliance, and applicable laws and regulations.
• Leverage lobby management to control and mitigate risk.
• Establish customer identity per guidelines and adhere to all compliance procedures.
• Assist branch management with branch operations as needed.
• Open, close, and supervise branch services in the absence of branch management.
• Assist Personal Bankers with complex and escalated customer questions, including providing supervisor overrides when needed.
• Perform transactions such as check cashing, withdrawals, deposits, and loan payments.
• Prepare and/or complete Currency Transaction Reports and Suspicious Activity Forms for appropriate transactions.
• Assist in training other branch employees; provide support to the contact center during high call volumes.
• Handle customer inquiries by telephone and provide access to safe deposit boxes.

MINIMUM QUALIFICATIONS

• High school diploma or GED.
• Minimum of 6 months providing sales/service to customers in a retail environment.
• Strong interpersonal, listening, written, and verbal communication skills.
• Ability to work a flexible schedule based upon business needs.
• Demonstrate a positive and professional demeanor with all customers and co‑workers.
• Strong math and analytical skills.
• Ability to handle escalated matters and problem‑solve for resolution.
• Understand and adhere to safety and security practices.
• Apply good relationship‑building skills and consultative conversations to present sales opportunities.
• Strong customer service and advocacy skills.
• Excellent organizational and time‑management skills.
• Proficient PC skills; ability to learn various computer programs, including Microsoft Office.
• Required to register as a mortgage loan originator with the NMLS prior to handling mortgage applications or terms.

PREFERRED QUALIFICATIONS

• 2 years providing sales and service to customers in a retail environment.
• Retail banking experience.
• Supervisory experience.
• Life and Health licenses to support the investment program.

WORKING CONDITIONS

• Retail Banking Branch Area.
• Work performed under general office conditions; may require overtime, travel to other locations/branches, and adaptability to new job locations and reassignments.
• Lifting from 5 to 25 lbs. (Coins).
• Prolonged sitting or standing; occasional bending or stooping.
• Normal office environment with moderate noise levels; may involve travel to customers and property locations.

All Provident Bank employees are expected to adhere to the Bank’s Code of Ethics, Core Values, and Mission Statement. Works under general supervision.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation, or any other applicable status protected by state or local law.

$21.23 - $26.51 /hour. Base pay may vary based on skills, experience, education, geographic location, internal equity, and other business factors.

This role is incentive‑eligible based upon company, business, and/or individual goal achievement and performance.

Team members accrue paid time‑off (PTO), receive holiday PTO, and are eligible for the bank’s Health and Wellness benefits, including Medical, Dental, and Vision Plans, Flexible and Health Savings Accounts, and a 401(k) Retirement Plan. Additional coverage includes Disability Insurance, an Employee Assistance Program, and Basic Life Insurance. Company‑sponsored Tuition Disbursement and Loan Repayment programs are available. Voluntary benefits include Supplemental Life Insurance, Accident, Critical Illness, Hospital Indemnity, and Legal plans.