Senior Personal Banker | Bend, OR

OCCU | Oregon Community Credit Union; Bend (OR); On-site; USD 33,000 - 37,000; Full time

Job summary

OCCU is seeking a Senior Enrichment Advisor in Bend, Oregon. This full-time role pays $24–$27 per hour plus incentives, with an extra $2 per hour for Spanish-speaking applicants who pass a proficiency test.

As a Senior Enrichment Advisor, you will provide outstanding member service, open consumer and business accounts, process and fund loan applications, and promote OCCU products and services. You will handle complex member situations with skill and resolve issues efficiently.

Qualifications

• Minimum of five years of similar banking experience.

Responsibilities

• Provide outstanding member service by greeting members promptly and personalizing interactions.
• Serve as trusted advisor to consumer and business members, understanding needs and recommending products.
• Gather member information and tailor recommendations to ensure the right solutions.
• Meet or exceed service and sales goals while ensuring a positive member experience.
• Process requests, review credit reports, and prepare documents per procedures.
• Handle transactions accurately and balance cash drawers and vaults.

Skills

Banking experience

Customer service

Job description

OCCU is a member-owned credit union based in Eugene, Oregon, guided by a clear and meaningful vision: to Enrich Lives. This purpose drives everything we do—from how we serve our members to how we support one another as colleagues. With a strong commitment to community impact, OCCU lives its values of tenacity, humility, and big-heartedness every day.

We are currently seeking an experienced Senior Personal Banker (Senior Enrichment Advisor) in Bend, Oregon. This full-time position pays $24–$27 per hour plus incentives, based on experience. Spanish-speaking applicants who pass a proficiency test earn an extra $2 per hour.

About The Role

As a Senior Enrichment Advisor, you will utilize your expertise and professionalism to create positive, trust-based experiences for OCCU members. Your warm and compassionate approach will help foster strong, lasting relationships. In this role, you will identify members' financial needs and recommend appropriate solutions to support both their current and future financial well-being. Responsibilities include offering financial guidance, opening consumer and business accounts, processing and funding loan applications, and actively promoting OCCU products and services. You will handle complex, unique, and escalated member situations with skill and resolve issues efficiently.

Key Responsibilities Include

• Provide outstanding member service by greeting members promptly, personalizing interactions, and recommending internal services accurately. Handle resolutions efficiently and maintain professionalism.
• Serve as a reliable advisor when interacting with both consumer and business members. Ask questions to clarify what members expect, need, or are concerned about, so you can suggest and provide the right products, services, and solutions. Build and maintain lasting relationships with members through various channels.
• Gain comprehensive knowledge of OCCU's range of personal and business products and services. Deliver clear and accurate information regarding all offers to members and prospective members.
• Gather relevant information about member needs. Tailor product or service recommendations, highlight member-specific benefits, use supporting factors, and address any barriers for each scenario.
• Actively contribute to branch and OCCU goals. Meet or exceed individual service and sales goals, using effective techniques that result in a positive member experience.
• Process consumer and business member requests, review credit reports, and prepare account or loan documents according to procedures. Clearly explain disclosures, follow up with members, understand business account and loan terms, and communicate effectively with business members about their OCCU relationships.
• Handle member financial transactions—deposits, withdrawals, transfers, and loan payments—quickly and accurately at the branch or by phone. Keep precise transaction records and balance cash drawers, vaults, and dispensers as needed.

What We’re Looking For

• Minimum of five years of similar or related banking experience.

Why Join OCCU

OCCU offers a comprehensive total rewards package, including:

• Low-cost medical, dental and vision insurance
• 401(k) retirement plan with employer match
• Paid time off plus 13 paid holidays
• Tuition reimbursement for eligible education and training
• Company-paid long-term disability
• 40 hours of company-paid core time annually for casual part-time employees to participate in community volunteer opportunities

OCCU is an Equal Opportunity Employer.