Senior People Operations Manager

Maven AGI; Boston (MA); On-site; USD 140,000 - 210,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

HSA and FSA plans

Unlimited vacation and parental leave

In-office meals and commuter benefits

Home office stipend and continuing ed

Equity

Small, high-visibility team

Job summary

Maven AGI is seeking a Senior People Operations Manager to build and scale the People function during a period of rapid growth. This hands-on generalist role spans onboarding, policy, compliance, and employee relations, with a focus on creating scalable processes in a fast-moving startup.

You’ll own broad People Operations, from performance management to offboarding, and partner with leaders to translate People needs into practical programs, playbooks, and workflows that support Maven’s growth

Qualifications

• 5+ years of progressive HR/People Operations experience.
• Generalist across multiple lifecycle areas; not limited to one HR discipline.
• Experience in high-growth startups or fast-moving environments.
• Strong HR policy and compliance knowledge.
• Ability to balance strategic and tactical work while staying organized.

Responsibilities

• Own and scale core People Operations across the employee lifecycle (onboarding, changes, promotions, performance, leaves, offboarding).
• Develop, document, and scale People policies, processes, and playbooks.
• Own and evolve the employee handbook to stay compliant and practical.
• Be a trusted HR resource for employees and managers on policies and relations.
• Partner with managers on performance, promotions, and organizational changes.
• Help design company-wide performance review and promotion cycles with scalable processes.
• Ensure compliance with employment laws and proactively evolve practices as the company scales.
• Build consistent processes around sensitive employee matters with a focus on experience and risk.

Skills

HR generalist

Employee relations

Performance management

Onboarding

HR policy

Compliance

Communication

Data-driven

Project management

Startup experience

Job description

Maven AGI sits at the center of the hottest intersection in tech right now: AI and customer experience. While most "AI support" tools still focus on FAQs and deflection, Maven's agents actually do the work: autonomously interacting with customers, personalizing the conversation, and resolving complex issues, not just providing information.

That's not a soft ROI story. It's the most direct cost-displacement case in enterprise software today: real human work, replaced, at a fraction of the cost. Not "savings if you use it well," but savings because the agent did the ticket instead of a person. That's the pitch you get to walk into every enterprise deal with.

Founded in 2023 by executives from HubSpot, Google, and Stripe, Maven builds conversational AI agents that don't just answer customers, they act: going into a customer's account, finding the actual problem, and fixing it, with no human required. Customers like Dell, ServPro, HardRock, Tripadvisor, Clio, and Thumbtack rely on Maven, with independently verified results (customers report resolving 70–93% of interactions autonomously) and G2 has named Maven a High Performer and Best Meets Requirements across multiple categories this spring.

Position Overview

We're looking for a Senior People Operations Manager to help build and scale the People function at Maven during a period of significant growth. This is a hands-on generalist role for someone who is equally comfortable navigating HR policies and compliance, advising leaders on employee matters, and rolling up their sleeves to build the processes and programs that make a growing company run.

You'll own a broad range of People Operations across the employee lifecycle, from onboarding and performance management to promotions, employee relations, offboarding, policies, and compliance, all while helping us build the infrastructure and playbooks we need for our next stage of growth.

This is not a traditional HRBP role where you'll support one function within a large, established People organization. We're looking for a builder and doer who thrives in an earlier-stage environment, enjoys operating across a wide scope, and is excited to create structure where it doesn't yet exist.

What You'll Do

• Own and continuously improve core People Operations across the employee lifecycle, including onboarding, employee changes, promotions, performance management, leaves, and offboarding

• Develop, document, and scale People policies, processes, and playbooks that support Maven as we continue to grow

• Own and evolve our employee handbook, ensuring policies remain practical, compliant, and aligned with how we operate

• Serve as a trusted resource to employees and managers on HR policies, employee relations, performance, and day-to-day People matters

• Partner with managers on performance management, feedback, promotions, organizational changes, and terminations

• Help design and run company-wide performance review and promotion cycles, creating clear and scalable processes for managers and employees

• Ensure compliance with applicable employment laws and regulations and proactively identify areas where our practices need to evolve as the company scales

• Build thoughtful, consistent processes around sensitive employee matters while balancing employee experience, business needs, and risk

• Partner closely with leadership and cross-functional teams to identify People needs and translate them into practical programs and solutions

• Work alongside our People & Talent Operations Associate, helping create efficient, high-quality operational processes across the People function

• Identify opportunities to automate, simplify, and improve People workflows, systems, documentation, and employee experiences

• Jump into whatever needs to be built or solved, from strategic People initiatives to the operational details required to make them successful

Who You Are

• You have 5+ years of progressive HR, People Operations, or related experience, ideally including meaningful experience in a high-growth startup or similarly fast-moving environment

• You're a true HR/People generalist with experience across multiple areas of the employee lifecycle rather than specializing exclusively in one HRBP discipline

• You've personally owned or played a significant role in areas such as employee relations, performance management, promotions, terminations, onboarding/offboarding, HR policy, and compliance

• You have strong knowledge of HR best practices and employment compliance and know when to bring in additional legal or subject-matter expertise

• You've built or significantly improved People programs, policies, and processes rather than solely operating within established ones

• You're comfortable moving between strategic and highly tactical work, advising a leader in one moment and building the underlying workflow or documentation in the next

• You thrive in environments where the answer isn't always obvious, processes are still being built, and priorities can change quickly

• You're highly organized and detail-oriented, with the judgment to handle sensitive and confidential employee matters thoughtfully

• You're an effective communicator who can build trust with employees, managers, and senior leaders while navigating challenging conversations with clarity and empathy

• You bring a practical, business-minded approach to People Operations and know how to create structure without introducing unnecessary bureaucracy

• Most importantly, you're energized by the opportunity to build the People foundation of a rapidly scaling startup, rather than inherit a mature People function

How You Show Up

• We are customer champions. You put users at the center of your thinking, advocate for their needs, and design solutions that make their lives measurably better.

• We are bold in action. You move with urgency and courage, unafraid to challenge convention and take smart risks in pursuit of meaningful outcomes.

• We are data-driven and insight guided. You make thoughtful decisions grounded in evidence, combining data with intuition to guide strategy and execution.

• We are stronger together. You bring others along, value diverse perspectives, and contribute to a culture of trust and shared ownership.

What We Offer

• 100% of medical, dental, and vision premiums covered for you, 80% for family

• HSA and FSA plans available

• Unlimited vacation and 100% paid parental leave

• Free lunches, onsite gym, and commuter benefits for in-office employees

• $1,000 home office stipend and $5,000/year for continuing education

• Competitive salary, comprehensive benefits, and meaningful equity

• ~120 people, built from zero in under three years — small enough that your work is visible, big enough to already be running at Dell- and Tripadvisor-scale

Maven AGI is an equal opportunity employer that values diversity and is committed to fostering an environment where everyone feels included. Join us in changing the face of enterprise customer support.