Senior People Analytics Manager

Trustpilot, Inc.; London (KY); Hybrid; USD 119,000 - 185,000; Full time

Benefits offered by this job

Flexible working options

Bonus

Pension and life insurance

Health cash plan

Headspace access

Parental leave

Volunteer days

Company events

Job summary

Trustpilot is seeking a Senior People Analytics Manager to partner with cross-functional teams to define and track key metrics, analyze people and business data, and turn complex insights into clear, actionable recommendations that shape people strategies and inform investment decisions.

You will lead end-to-end analytics, automate processes, define metrics, and collaborate with Finance, Sales, and People to ensure robust data governance and storytelling for executive leaders.

Qualifications

• Experience with end-to-end analytics and reporting, from data extraction to dashboards.
• Ability to automate analytical processes and reduce manual work.
• Experience defining and tracking primary metrics for people analytics.

Responsibilities

• Manage end-to-end analytics and reporting delivery, from data extraction to dashboards.
• Identify opportunities to automate analytical processes.
• Define and track key people metrics and robust data tracking.
• Collaborate with Finance, Sales, and People to meet analytical needs.
• Present insights to executives to inform decisions.
• Enhance data tooling, warehousing, and governance with senior leaders.
• Provide backup to Workforce Planning during peak periods.

Skills

Data modelling

Statistical analysis

BI & dashboards

Communication skills

Autonomy

Learning agility

Cross-functional collaboration

Google Sheets

Tools

Looker

BigQuery

Sage HR (Salesforce)

Job description

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!

As our Senior People Analytics Manager, you’ll partner with cross-functional teams across the organisation to define and track key metrics, analyse people and business data, and turn complex insights into clear, actionable recommendations that shape people strategies and inform investment decisions.

What you’ll be doing:

• Manage end-to-end analytics and reporting domain delivery, covering everything from data extraction and validation to dashboard creation and insight generation.
• Discover and implement opportunities to automate analytical processes and minimize manual effort.
• Help define primary metrics for the people team and set up robust tracking mechanisms.
• Collaborate with cross-functional partners (such as Finance, Sales, and People) to pinpoint analytical needs, gather required data, and evaluate metric performance.
• Synthesize complex data analyses into compelling stories for executive and senior leaders to drive strategic decisions.
• Serve as a technical advisor and subject-matter expert for the people team, enhancing data literacy across the function.
• Conduct both ad-hoc deep-dive analyses and maintain a regular reporting cadence.
• Partner with the Senior Director, Reward & Analytics to enhance data tooling, warehousing, and governance.
• Provide backup and support to the Workforce Planning team during peak workloads or periods of leave.

Who you are:

• Strong background in data modelling, statistical analysis, and business intelligence (BI) and dashboarding tools.
• Proven ability to thrive in a fast-paced, dynamic environment and manage competing priorities effectively.
• Exceptional communication skills, with the ability to translate complex data and insights into clear, compelling recommendations for senior leaders and employees.
• Highly autonomous and self-motivated, with a strong aptitude for learning new concepts, tools, and skills quickly.
• Collaborative and service-oriented, with a strong focus on building trusted relationships and delivering solutions that meet the needs of stakeholders.
• Advanced proficiency in Google Sheets.
• Hands-on experience with Sage HR (Salesforce).
• Experience working with Looker and BigQuery.

What’s in it for you:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, increasing to 28 days after 2 years of employment
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Pension and life insurance
• Health cash plan, online GP, 24/7, Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leaveSeason ticket loan and a cycle-to-work scheme
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
• Independent financial advice and free standard professional mortgage broker advice
• Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you!

#LI-RS1 #LI-Hybrid

About us

Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.

Today, we have more than 350 million reviews and 60 million monthly active users across the globe, with 149 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 1000 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.

We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.

Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go.

Join us at the heart of trust.

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.

Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.

If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our Talent Acquisition Team ([e-mail]) quoting the role you wish to apply for.