Senior Pensions Officer

Derbyshire County Council; United States; Hybride; USD 62 000 - 66 000; Plein temps

Avantages offerts par ce poste

Hybrid working

Generous annual leave

LGPS membership

Employee discounts

Collaborative culture

Résumé du poste

Derbyshire Pension Fund seeks a Senior Pensions Officer to lead the Retirements & Deaths team within Member Services, delivering high-quality pension administration to 98,000 members and 400 employers under the LGPS.

You will provide technical guidance, drive service improvements and work closely with colleagues, employers and stakeholders to ensure accurate benefit calculations, timely payments and excellent member service.

Qualifications

• Significant experience in Local Government Pension Scheme administration.
• Detailed knowledge of LGPS legislation and pension administration practices.
• Experience leading or mentoring colleagues within a pension administration environment.
• Strong organisational and problem-solving skills.
• Ability to interpret and apply complex pension regulations.
• Excellent communication with members, employers and stakeholders.
• A commitment to delivering exceptional customer service.
• A proactive approach to service improvement and change management.

Responsabilités

• Lead, manage and develop a pensions team delivering retirement and death benefits.
• Ensure timely and accurate processing of cases and high service standards.
• Provide expert guidance on LGPS regulations and pension administration.
• Support service improvements and implement legislative changes.
• Handle complex member enquiries and escalations; coordinate with other teams.

Connaissances

LGPS administration

LGPS legislation knowledge

Leadership / mentoring

Organisational skills

Problem solving

Regulation interpretation

Communication skills

Customer service mindset

Service improvement

Description du poste

Senior Pensions Officer (Member Services - Retirements & Deaths)Lead a Service That Makes a Difference

Derbyshire Pension Fund is seeking an experienced and motivated pensions professional to join our management team as a Senior Pensions Officer. This is a key leadership position in our Member Services Team, leading the Retirements & Deaths work area and ensuring the delivery of a high quality service to members and beneficiaries. This is an exciting opportunity to manage one of the Fund's important operational teams, delivering high-quality pension administration services to over 98,000 members and 400 participating employers within the Local Government Pension Scheme (LGPS). As the lead officer for the Retirements & Deaths team, you will play a vital role in ensuring members and their families receive an efficient, compassionate and professional service at some of the significant times in their lives.

About the Role

Reporting to the Pensions Services Manager, you will lead and manage a team responsible for the administration of retirement and death benefits within the LGPS. You will oversee the delivery of a complex and varied workload, ensuring benefits are calculated accurately and paid promptly, whilst maintaining compliance with LGPS regulations and internal procedures. As the Fund's subject matter expert for retirement and death administration, you will provide technical guidance, support service improvement initiatives, and work closely with colleagues, employers and stakeholders to enhance the member experience.

Key Responsibilities

• Leading, managing and developing a team of pensions professionals. Ensuring the timely and accurate processing of retirement and death benefit cases. Monitoring team performance and service standards to achieve operational targets. Providing expert technical advice on LGPS regulations and pension administration matters. Supporting the implementation of legislative and procedural changes. Identifying opportunities to improve processes, efficiency and service delivery.
• Managing complex and sensitive member enquiries and escalations. Collaborating with other operational teams to ensure a seamless member journey.

About You

We are looking for an individual with:

• Significant experience in Local Government Pension Scheme administration.
• Detailed knowledge of LGPS legislation and pension administration practices.
• Experience of leading, managing or mentoring colleagues within a pension administration environment.
• Strong organisational and problem-solving skills.
• The ability to interpret and apply complex pension regulations.
• Excellent communication skills, with the confidence to engage effectively with members, employers and stakeholders.
• A commitment to delivering exceptional customer service.
• A proactive approach to service improvement and change management.

Why Join Derbyshire Pension Fund

This is an excellent opportunity to take a leading role in a large LGPS fund and help shape the future of pension service delivery.

Benefits

As an employee of Derbyshire County Council, you'll benefit from:

• Hybrid working: Enjoy the flexibility of our Modern Ways of Working programme, with a mix of office and remote work.
• Generous annual leave entitlement: Benefit from a competitive leave package that supports a healthy work-life balance.
• Local Government Pension Scheme membership: Secure your future through one of the UK's most valued public sector pension schemes.
• Employee discounts and benefits: Access a wide range of discounts, offers and wellbeing initiatives through our employee benefits programme.
• Supportive and collaborative culture: Join a friendly team committed to delivering excellent outcomes for members, employers and colleagues alike.

About Derbyshire Pension Fund

Derbyshire Pension Fund administers the Local Government Pension Scheme on behalf of more than 400 employers and over 98,000 members across Derbyshire and beyond. We are committed to delivering high-quality, customer-focused pension services and continually improving the experience of our members and employers.

Employer Information

Location: County Hall, Matlock

Salary: Grade 12, 45,899 - 49,507 per annum

Job term: Full Time

Appointment type: Permanent

Hours: 37 Hours per week

Closing Date: 08 November 2026

Visa Sponsorship

Derbyshire County Council holds a sponsorship licence, but this role does not offer visa sponsorship. Please apply only if you already have the right to work in the UK without sponsorship, as applications that do not meet this requirement will be rejected.

Equality, Diversity and Inclusion

We welcome applications from individuals who share our values - being Collaborative, Innovative, Empowered and Accountable.