Sr Pension Processor

Voice Mobility; Chicago (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading benefits administration organization in Chicago is seeking a Senior Pension Processor to analyze and calculate pension benefits, provide expertise, and support continuous process improvement. Ideal candidates will have at least five years of experience in pension processing, proficiency in Microsoft Office, and strong analytical skills. This role involves significant communication with members and interdepartmental collaboration. The organization offers competitive compensation and comprehensive health benefits.

Benefits

Comprehensive health benefits

Competitive compensation

Holidays and PTO

Pension retirement plan

Qualifications

• Minimum five years’ experience processing pension and/or retiree benefit claims.
• Strong analytical and mathematical abilities; detail-oriented with good time management.
• Ability to work independently and within a team; strong accountability.

Responsibilities

• Analyze and calculate various pension benefits under tax rules.
• Communicate with members and respond to inquiries about benefits.
• Maintain knowledge of Pension Department operations for process improvement.

Skills

Pension processing experience

Excellent communication

Analytical skills

Detail-oriented

Time management

Microsoft Office proficiency

Education

High School diploma or GED

Associate Degree in Business Administration or similar

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Project management software

Job description

Overview

Sr Pension Processor role at Voice Mobility. SEIU Healthcare IL Benefit Funds is a dynamic benefits administration organization serving over 20,000 union workers with health and pension benefits. The Fund values quality service, interdependence, effectiveness, and accountability.

Responsibilities

• The Pension Processor, Senior Level analyzes and calculates various pension benefits by applying applicable tax rules under the IRS, ERISA, and plan regulations. May perform administrative duties including communicating with members, responding to pension benefits inquiries, and obtaining notarized documents for pensioner files. Prepare, balance and complete the monthly benefit check run and fully reconcile final payment amounts.
• Communicate internally with the Contribution and Eligibility, Finance, and Member Service departments to understand and execute interdepartmental workflows; externally with employers, the union, members, and Fund vendors.
• Maintain comprehensive knowledge of Pension Department operations and pursue continuous process improvement.
• Provide expertise and critical thinking to support the team in completing assignments, meeting deadlines, and representing the organization positively.
• Review pensioner applications and supporting documents to determine eligibility and completeness; follow up with members as needed.
• Respond to and document inquiries from retirees and pensioners; provide high-quality customer service.
• Calculate and communicate final estimated benefit amounts to members.
• Reconcile monthly pensioner check runs and balance final payments with interdepartmental reporting to accounting.
• Lead or assist with special projects and process improvements as directed by management.
• Process Qualified Domestic Relations Orders (QDROs) with support from Fund Counsel.
• Provide outreach campaigns to educate members and employers on retirement benefits and financial wellbeing.
• Act as Pension Technology Liaison for the benefit administration system, coordinating with vendor consultants and maintaining open items list.
• Attend and participate in meetings; create meeting agendas and maintain thorough notes.
• Back-up duties of lower-level Pension Processors and the Pension Clerk as needed.

Privacy and Security

This role handles Personal Identifiable Information (PII) and potentially Protected Health Information (PHI). Maintain confidentiality, integrity, and availability of all PII/PHI. Report any suspected HIPAA violations to the HIPAA Privacy and Security Officer.

Requirements

Education

• High School diploma or GED
• An Associate Degree or higher in Business Administration, Human Resources, Finance or similar is preferred

Job Requirements

• Minimum five (5) years’ experience processing pension and/or retiree benefit claims
• Ability to meet performance standards for processing quality and production
• Typing speed of 35 WPM
• Proficiency with desktop and office equipment
• Intermediate skills in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Excellent written and verbal communication; strong interpersonal skills
• Strong analytical and mathematical abilities; detail-oriented with good time management
• Ability to work independently and within a team; strong accountability
• Ability to meet deadlines; sound judgment
• Willingness to assist in special projects and handle multiple tasks

Preferred Skills

• Taft-Hartley experience
• CEBS certification
• Experience with multiple languages (English, Spanish, Polish) is a plus
• Knowledge of the Fund’s benefit administration system
• Experience with project management software (e.g., Smartsheet)
• Experience working remotely with laptop; familiarity with Teams/Zoom

Benefits and Equality

SEIU Healthcare IL Benefit Funds offers comprehensive health benefits, competitive compensation, holidays and PTO, and a pension retirement plan. We are an Equal Employment Opportunity / Affirmative Action employer and welcome diverse applicants. Vision: to foster a just and equitable society through quality healthcare and financial security.