Senior Patient Services Specialist

Providence Health Plan Group; Walla Walla (WA); Hybrid; USD 29,000 - 44,000; Full time

Job summary

Providence is hiring a Senior Patient Services Representative in Walla Walla to greet, interview and register patients, collect demographics and insurance data, verify eligibility, and explain forms and policies. You will discuss financial responsibilities, collect payments, and initiate the appropriate episode of care in a high-volume clinic setting.

The role requires strong data-entry and Microsoft Office skills, plus prior hospital/clinic experience.

Qualifications

• 4 years of experience in a healthcare related field, specifically patient access, insurance eligibility verification/authorization, billing/electronic claims submission, or collection of accounts receivable.
• Computer and/or data entry experience.
• Experience with Microsoft Office applications including Word, Excel, and Outlook.

Responsibilities

• Greet, interview and register patients accurately and efficiently.
• Collect demographics, insurance information and verification as required.
• Explain forms and policies, obtain signatures, and discuss financial responsibilities.
• Process information per department policies while maintaining patient-focused care.
• Work independently in a fast-paced clinic setting and assist training new hires.

Skills

Healthcare experience

Data entry

Communication

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Description

Responsible for variety of tasks related to the greeting, interviewing and registration of patients. This includes but is not limited to, obtaining patient demographics, insurance information and verification, explanation of various medical forms and policies, obtaining signatures, discussions on financial responsibilities, collection of monies and initiation of the proper episode of care. Processes required information on all patients according to departmental and interdepartmental policies and procedures while adhering to the patient focused admissions process. Performs all other duties assigned such as filing keyboarding, answering telephone, etc. Is able to work effectively and calmly with frequent interruptions, in a rapid-paced environment. Accountable to obtain timely and accurate information. The Senior Patient Services Representative works independently while performing duties in all areas of the clinic office setting. This position may be responsible for training new hires.

Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence St. Mary Medical Center and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Shift Details: Full-time, 40 hours weekly, Day shift

Required Qualifications

• 4 years of experience in a healthcare related field, specifically patient access, insurance eligibility verification/authorization, billing/electronic claims submission, or collection of accounts receivable.
• Computer and/or data entry experience.
• Experience with Microsoft Office applications including Word, Excel, and Outlook.

Preferred Qualifications

• Previous hospital admitting experience.
• Any equivalent combination of education and experience that provides the employee with the knowledge, skills, and ability to perform the work will be considered.

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.

About Providence

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.
Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

About the Team

Providence has been serving the Inland Northwest since 1886 when Mother Joseph and the Sisters of Providence founded Sacred Heart Medical Center. Today, Providence is the largest health care provider in Washington located in communities large and small across the state. In eastern Washington, Providence provides care throughout Spokane, Stevens and Walla Walla counties.

Our award-winning and comprehensive medical centers are known for outstanding programs in cancer, cardiology, neurosciences, orthopedics, women's services, emergency and trauma care, pediatrics and neonatal intensive care. Our not-for-profit network also provides a full spectrum of care with leading-edge diagnostics and treatment, outpatient health centers, physician groups and clinics, numerous outreach programs, and hospice and home care.

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.

For any concerns with this posting relating to the posting requirements in RCW 49.58.110(1), please click here where you can access an email link to submit your concern.

Requsition ID: 457539
Company: Providence Jobs
Job Category: Patient Access
Job Function: Revenue Cycle
Job Schedule: Full time
Job Shift: Day
Career Track: Admin Support
Department: 3020 CARDIAC REHAB
Address: WA Walla Walla 401 W Poplar St
Work Location: St Mary Medical Center-Walla Walla
Workplace Type: On-site
Pay Range: $20.92 - $32.00
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.