Senior Patient Finance & Collections Specialist

USA Clinics Group; Northbrook (IL); Presencial; USD 32.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

PTO + Sick Time

401k

Medical

Dental

Vision

Descripción de la vacante

USA Clinics Group in Northbrook, IL is seeking a detail-oriented Senior Patient Collections Representative to help patients understand and resolve balances through careful account review, respectful communication, payment options, financial-assistance resources, documentation, and follow-through.

This onsite, full-time role involves reviewing charges, insurance processing, payments, adjustments, and statements before collection activity; establishing approved payment plans; processing payments;

Formación

• High school diploma or GED required.
• 2-5 years in healthcare-related patient financial services or related experience.
• Basic understanding of patient responsibility, insurance explanations and payment processing.
• Strong ownership, follow-through, documentation, prioritization and escalation judgment.
• Ability to work accurately in a high-volume, deadline-driven healthcare environment.
• Ability to identify discrepancies and communicate clearly across departments.
• Commitment to privacy, compliance, quality, continuous improvement, and respectful service.

Responsabilidades

• Review charges, insurance processing, payments, adjustments, secondary coverage, and statements before collection activity.
• Communicate balances and payment options clearly and respectfully.
• Establish approved payment plans and support financial-assistance workflows.
• Process payments and maintain accurate account documentation.
• Resolve or route disputed balances and follow issues through correct disposition.
• Protect privacy and comply with approved collection practices.

Conocimientos

Healthcare patient financial services

Medical-office customer service

Call-center collections

Communication skills

Privacy/compliance

Educación

High school diploma or GED

Descripción del empleo

USA Clinics Group in Northbrook, IL is seeking a detail-oriented Senior Patient Collections Representative to help patients understand and resolve balances through careful account review, respectful communication, payment options, financial-assistance resources, documentation, and follow-through.

This onsite, full-time role involves reviewing charges, insurance processing, payments, adjustments, and statements before collection activity; establishing approved payment plans; processing payments;