Senior Patient Care Coordinator

Jobtome; Henderson (NV); On-site; USD 28,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off (PTO) and 8 holidays

Medical, Dental, Vision Insurance

401(k) and Employee Stock Purchase

Education Reimbursement

Employee Discounts

Employee Assistance Program

Volunteer Benefits (optional)

Job summary

UnitedHealth Group is seeking a Senior Patient Care Coordinator to greet and register patients, schedule appointments, and support clinical staff in a Las Vegas facility. The role includes handling payments, maintaining records, and ensuring regulatory compliance.

The position offers 4x10 hour shifts, potential travel to other sites for audits and training, and a comprehensive benefits package. Candidates should have strong customer service experience and basic MS Office skills.

Qualifications

• High School Diploma or GED.
• 3+ years of customer service experience.
• Intermediate proficiency in Microsoft Office applications.

Responsibilities

• Greet and register patients in a prompt, pleasant and helpful manner.
• Check in patients, capture demographics and PCP, verify eligibility.
• Collect copays, handle cash, and ensure PCI compliance.
• Schedule appointments and route calls and messages as needed.
• Manage reception area and coordinate with clinical staff for smooth patient flow.
• Assist with referrals and prior authorizations; prepare transfer packets.

Skills

Customer service

Microsoft Office

Education

High School Diploma / GED

Tools

Electronic Health Records (EHR)

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life's best work.

SMThe Senior Patient Care Coordinator greets and registers patients in a prompt, pleasant and helpful manner, as well as instructs, directs, and schedules patients and visitors. The receptionist receives cash payments from patients, issues receipts and posts cash payment data.

Clinic Hours: Open 24/7. Supervisor will determine schedule (4 10-hour shifts) including evenings, weekends, and holidays on call. Location: 888 South Ranch Dr. Las Vegas, NV. Travel may be required to other locations for audits and training, depending on business need.

Primary Responsibilities

• Provide excellent customer service, responding to complaints and offering service recovery as needed
• Check in patients, ensuring accurate demographic entry, primary care physician (PCP) capture, and eligibility
• Collect copays, handle cash, enter charges, and maintain Payment Card Industry (PCI) compliance
• Handle and route incoming calls and messages. Schedule appointments as necessary
• Manage reception area and collaborate with clinical staff to ensure smooth patient flow
• Manage referrals and prior authorizations
• Prepare hospital transfer packets and facilitate associated phone calls
• Maintain records and logs for business reporting and regulatory compliance
• Assist in creating and facilitating clinic schedule, participating in on-call program
• Lead without authority and act as super user for clinical applications and subject matter expert for billing
• Assist in interviewing and new employee onboarding and training
• Help monitor key performance indicators (KPIs). Assist in implementing new processes and programs
• Ensure clinic is stocked with adequate supplies, ordering as necessary
• Accountable for business compliance audits and building safety inspections
• Ability to travel to other locations, as needed

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success.

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• High School Diploma/GED
• 3+ years of customer service experience with strong communication both in person and via phone
• Intermediate level of proficiency in Microsoft Office applications

Preferred Qualifications

• 2+ years of related healthcare experience, including scheduling experience
• 1+ years of experience with electronic health records
• 1+ years of experience handling and triaging of telephone calls and a multi-system phone line
• Knowledge of medical terminology

Soft Skills

• Ability to work independently and as a team, and maintain good judgment and accountability
• Demonstrated ability to work well with health care providers
• Strong organizational and time management skills
• Ability to multi-task and prioritize tasks to meet all deadlines
• Ability to work well under pressure in a fast-paced environment
• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.00 to $36.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.