Senior Patient Billing & Collections Specialist

CHRISTUS Health; Tyler (TX); On-site; USD 36,000 - 54,000; Full time

Job summary

CHRISTUS Health in Tyler, TX is seeking a medical collections specialist to support TLRA collection units. You will follow established guidelines, contact patients and payors, and document the status of accounts in TLRA software.

The role emphasizes ethical collection practices and patient satisfaction while coordinating with other departments to resolve outstanding balances. Candidates typically have 3–5 years in healthcare billing/collections or a customer service call center, with a high

Qualifications

• High School diploma or equivalent required.
• 3–5 years experience preferred in healthcare billing/collections or call center.
• Experience with hospital or TLRA-like processes is a plus.

Responsibilities

• Provide medical collection services and resolve accounts in accordance with guidelines.
• Handle inbound patient and carrier calls with professional, respectful communication.
• Update patient accounts in collection software accurately and timely.
• Research and analyze account issues to achieve timely resolutions.
• Maintain daily productivity standards and quality documentation.
• Collaborate with departments to obtain information for appeals and claim processing.

Skills

Customer service

Communication skills

Excel

Phone etiquette

Education

High School Diploma or equivalent

Tools

Meditech

CollectLogix

Microsoft Word

Excel

Job description

CHRISTUS Health in Tyler, TX is seeking a medical collections specialist to support TLRA collection units. You will follow established guidelines, contact patients and payors, and document the status of accounts in TLRA software.

The role emphasizes ethical collection practices and patient satisfaction while coordinating with other departments to resolve outstanding balances. Candidates typically have 3–5 years in healthcare billing/collections or a customer service call center, with a high