Senior Patient Access Specialist

Ensemble Health Partners; Ohio; Hybrid; USD 38,000 - 42,000; Full time

Benefits offered by this job

Bonus incentives

Tuition reimbursement

Company-paid certifications

Career advancement

Comprehensive benefits

Job summary

Ensemble Health Partners is seeking a Senior Patient Access Specialist at Mercy - St Elizabeth Youngstown Hospital in Youngstown, OH. You will handle patient admission activities, verify insurance, collect demographics, and support POS collections with a focus on accuracy and service quality.

The role requires 2–3 years in patient access, CHAA/CRCR certification, and knowledge of revenue cycle processes. This onsite role offers benefits and career growth opportunities.

Qualifications

• Certified Healthcare Access Associate (CHAA) or CRCR preferred.
• 2–3 years of experience in patient access or leadership role.
• Understanding of Revenue Cycle and patient insurance processes.
• Knowledge of medical terminology and CPT/procedure codes.

Responsibilities

• Perform admitting duties for all patients admitted for services.
• Verify eligibility, collect demographics, insurance info, and financial data.
• Explain consent forms and distribute patient education documents.
• Pre-register patient accounts and assist with point-of-service collections.
• Audit accounts and report metrics to Patient Access leadership.

Skills

MRN assignment

Insurance verification

Patient education

Customer service

Communication

Education

Associate degree

Tools

ABN software

Insurance system

Job description

## Senior Patient Access SpecialistApply: Youngstown, OH: Mercy - St Elizabeth Youngstown Hospital: Full time: Posted Today: R052590**Thank you for considering a career at Ensemble!**Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!O.N.E Purpose:* **Customer Obsession:** Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.* **Embracing New Ideas:** Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.* **Striving for Excellence:** Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.**The Opportunity:****CAREER OPPORTUNITY OFFERING:*** Bonus Incentives* Paid Certifications* Tuition Reimbursement* Comprehensive Benefits* Career Advancement* ### **This position pays between $18.65 - $19.90/hr. based on experience** **\\*\\*This position is an onsite role at Mercy - St Elizabeth Youngstown Hospital in Youngstown, OH\\*\\*** **Schedule**: Full time, M-F 8:30a-5p. Team leads do take on call, and could work any shift The Senior Patient Access Specialist is responsible for performing admitting duties for all patients admitted for services at the hospital. They are responsible for performing these functions while meeting the mission and goals of the organization and all regulatory compliance requirements. The Representative will work within the policies and processes as they are being performed across the entire organization. * Patient Access staff are responsible for assigning accurate MRNs, completing medical necessity / compliance checks, providing proper patient instructions, collecting insurance information, receiving and processing physician orders, and utilizing a overlay tool while providing excellent customer service as measured by Press Ganey. Operates the telephone switchboard to relay incoming, out-going and inter-office calls as applicable. They are to adhere to policies, and provide excellent customer service in these interactions with the appropriate level of compassion. Patient Access staff will be held accountable for point of service goals as assigned. * Senior Patient Access Specialist staff are responsible for the utilization of quality auditing and reporting systems to ensure accounts are corrected. These activities may include accounts for other employees, departments, and facilities. Conducts audits of accounts and assures that all forms are completed accurate, timely to meet audit standards and provides statistical data to Patient Access leadership. * Senior Patient Access Specialist Staff are responsible for the pre-registration of patient accounts prior to patient visits. This may include inbound and outbound calling to obtain demographic, insurance, and other patient information including the patient financial liabilities including collecting point of service collections as well as past due balances including payment plan options. * The Senior Patient Access Specialist Staff explains general consent for treatment forms to the patient/guarantor/legal guardian, obtains necessary signatures and witnesses name. Explains and distributes patient education documents, such as Important Message from Medicare, Important Message from Tricare, Observation Forms, MOON form, Consent forms, and all forms implemented for future services. * Reviews eligibility responses in insurance verification system and appropriately selects the applicable insurance plan code, enters benefit data into system to support POS (Point of Service Collections) and billing processes to assist with a clean claim rate.* Responsible for accurately screening of medical necessity using the Advanced Beneficiary Notice (ABN) software to inform Medicare patients of possible non-payment of test by Medicare and distribution of the ABN as appropriate. Responsible for distribution and documentation of other designated forms and pamphlets. **Employment Qualifications:*** Certified Healthcare Access Associate (CHAA) and or CRCR, Certified Revenue Cycle Representative. **(Company Paid)** **Other Preferred Knowledge, Skills, and Abilities:*** 2 Year/ Associates Degree* Preferred Minimum Education - Specialty/Major: Healthcare administration, business administration, or related field.* Minimum Years and Type of Experience: 2-3 years of experience in patient access or leadership role.* Other Knowledge, Skills and Abilities Required:* Understanding of Revenue Cycle including admission, billing, payments and denials. Comprehensive knowledge of patient insurance process for obtaining authorizations and benefits verification. Knowledge of Health Insurance requirements. Knowledge of medical terminology or CPT or procedure codes* Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences. **Join an award-winning company** Five-time winner of “Best in KLAS” 2020-2022, 2024-2025Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-202422 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023Energage Top Workplaces USA 2022-2024Fortune Media Best Workplaces in Healthcare 2024Monster Top Workplace for Remote Work 2024Great Place to Work certified 2023-2024* Innovation* Work-Life Flexibility* Leadership* Purpose + Values Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:* **Associate Benefits –**We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.* **Our Culture** – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.* **Growth –** We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.* **Recognition –** We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company. Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble also prohibits harassment of applicants or employees based on any of these protected categories. Due to business, operational, payroll, and regulatory requirements, this position is limited to individuals who reside and are authorized to work within the United States. Applications generated from outside the United States will not be considered. Individuals may reapply when located within the United States. Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact [e-mail].