Senior Patient Access Liaison (North)

Compass Pathways; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

Compass Pathways, a biotechnology company focused on mental health treatments, seeks a Senior Patient Access Liaison for field engagement and REMS support across the Northern U.S. region.

You will educate sites on reimbursement, ensure access readiness, and navigate complex payer landscapes to enable therapy delivery. You will partner with Sales, Site of Care Leads and cross-functional teams to translate access strategy into patient-centered execution, while maintaining compliant practices and

Qualifications

• Minimum 5 years of field reimbursement, patient access and case management experience.
• Experience supporting REMS-regulated products, buy-and-bill, and specialty pharmacy.
• Ability to navigate complex healthcare ecosystems and build relationships.

Responsibilities

• Support REMS certification and enrolment; educate sites on processes.
• Enable site access readiness and strengthen stakeholder relationships.
• Provide reimbursement education on coverage, coding, and authorizations.
• Educate on case management processes and patient affordability programs.
• Resolve case-level access barriers and coordinate treatment logistics.

Skills

Field reimbursement

Patient access

Case management

Cross-functional collaboration

Travel readiness

CRM documentation

Tools

CRM systems

Job description

Compass Pathways plc (Nasdaq: CMPS) is a biotechnology companydedicatedto unlocking urgently needed new treatment options in mental health care.

The Company is headquartered in London, UK, with a U.S. office in New Jersey. We believe mental health patients deserve the possibility of a better future. Our initial focus is developing COMP360 psilocybin, a proprietary, investigational, synthetic psilocybin treatment under evaluation for treatment-resistant depression (TRD) and post-traumatic stress disorder (PTSD). COMP360 is a potentially first-in-class treatment and has Breakthrough Therapy designation from the U.S. Food and Drug Administration (FDA), as well as Innovative Licensing and Access Pathway (ILAP) designation in the UK for TRD.

We are leading the world’s largest classic psychedelic clinical program in TRD, and building upon that robust foundation, we are executing a late-stage trial evaluating COMP360 for PTSD, another condition with high unmet need. Our goal is to advance treatments that move the field of psychiatry towards treatment options that offer rapid onset and sustained durability with infrequent dosing. - Compass Pathways

Job overview

The Senior Patient Access Liaison (Sr. PAL), Field Patient Access, is responsible for site-level execution of Compass Pathways' patient engagement strategy by supporting REMS certification, strengthening site access readiness, and providing compliant coverage and reimbursement education to healthcare stakeholders. The Sr. PAL serves as a field-based patient access resource who helps sites understand treatment logistics, identify information gaps, address patient access barriers, and support operational readiness across REMS requirements, specialty pharmacy, distribution, and external support processes. In addition, the Sr. PAL strengthens account and stakeholder relationships, collaborates appropriately with matrix team members, maintains disciplined CRM documentation, and upholds non-promotional role boundaries. This role also coaches and mentors PAL colleagues, shares recurring field insights and process-improvement opportunities, and may support regional initiatives or special projects that help translate patient access strategy into patient-centered execution.

Following commercial launch, the Sr. PAL will assume primary responsibility for customer engagement, patient access support, and execution of regional objectives within an assigned territory. Prior to launch, the role will provide specific support across a broader geographic region, partnering with the Regional Director to educate stakeholders and flex to meet evolving launch readiness needs.

Location

Field based in Northern U.S. (key cities: Boston, MA, Detroit, MI, Chicago, IL, Milwaukee, WI).

Reports to

Regional Director, Field Patient Access.

Roles and Responsibilities

(include but are not limited to)

• Support REMS certification and enrolment: Educate sites on REMS site certification activities and patient REMS enrolment processes, including applicable operational, requirements
• Enable site access readiness: Support site access workflows following REMS certification, strengthen account and stakeholder relationships, and help ensure operational readiness for therapy delivery while streamlining the patient journey
• Provide reimbursement and access education: Provide compliant and proactive education to site and office personnel regarding coverage, coding, payment, reimbursement, benefit investigations, claims, prior authorizations, appeals, and access processes
• Educate on case management processes: Educate on appropriate case management processes for consented patients, including compliant use of patient healthcare information, benefit investigations, benefit verifications, prior authorizations, appeals, and affordability program navigation
• Support case-level access resolution: Identify, troubleshoot, case-level access barriers through appropriate buy-and-bill, specialty pharmacy, HUB, and other approved support pathways
• Enable treatment logistics understanding: Coordinate patient treatment logistics and scheduling across REMS requirements, HUB, specialty pharmacies, distribution partners, and other external support networks
• Collaborate on cross-functional handoffs: Receive and act upon referrals and handoffs from Sales and Site of Care Account Leads regarding site readiness, account economics discussions, and case-level access challenges
• Coach and mentor PAL colleagues: Coach and mentor Patient Access Liaisons, sharing recurring field insights and process-improvement opportunities with regional and cross-functional partners to help translate patient access strategy into patient-centered execution
• Serve as a regional subject-matter resource: Serve as a regional subject-matter resource and lead special projects or initiatives, providing informed feedback on field execution, processes, tools, and emerging access barriers
• Maintain compliant documentation: Maintain accurate, compliant, and timely documentation of account activities, case interactions, and resolution outcomes within the CRM system to support cross-functional visibility and coordination
• Manage accounts and maintain business plans: Develop, maintain, and execute account-level business plans that reflect site access priorities, stakeholder needs, operational readiness, and patient access opportunities within the assigned geography
• Maintain non-promotional role boundaries: Refrain from engaging in promotional activities, product promotion, or commercial sales discussions

Candidate Profile

• Experience: Candidate must have a minimum of 5 years of experience in field reimbursement, patient access, and case management within pharmaceutical, biotechnology, specialty healthcare, including required experience navigating a complex healthcare ecosystem
• Industry Knowledge:
  • Access & Reimbursement Expertise: Candidate must have experience supporting access and reimbursement processes for REMS-regulated products, buy-and-bill products, specialty pharmacy programs, patient support services, coverage, coding, benefit verification, prior authorization, appeals, affordability programs, and compliant access resources
  • Patient Journey Enablement: Candidate must have experience helping sites and stakeholders support patient progression from referral through treatment initiation by identifying barriers, connecting resources, and reinforcing treatment readiness and next steps
  • Strategic Account Support: Candidate must have experience partnering with treatment sites to assess needs, strengthen workflows, support operational readiness, and build trusted account and stakeholder relationships
  • Operational Excellence & Execution: Candidate must demonstrate strong planning, organization, accountability, disciplined execution, and the ability to use data and field insights to anticipate and address access challenges across multiple accounts and priorities
  • Collaborative Influence & Compliance: Candidate must have experience collaborating compliantly with matrix partners while maintaining appropriate role boundaries, communicating access barriers and field insights, and balancing stakeholder needs with patient-centered execution
• Certifications and licenses: Valid driver's license required
• Travel: Ability and willingness to travel within an assigned geography, including travel by air and car, with travel estimated to be 50% or more. Candidate must reside within 25 miles of the assigned territory border(s). Assigned geography may be larger at launch and may evolve or become more focused as the field organization expands

Compensation Description (annually)

Our compensation package for permanent hires includes base salary, discretionary bonus, and equity, alongside our comprehensive benefits offering.

Please note that the base salary range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.

These include flexibility & generous time off, parental & reproductive support, health & medical, mental health & wellbeing and Financial health.

Equal opportunities

Reasonable accommodation

We are committed to building a workplace where everyone's wellbeing matters. If you need reasonable accommodation during the interview process to be at your best, please let our recruiting team know.

UK applicants

We are proud of our commitment to diversity and equality (pursuant to the Equality Act 2010). We do not discriminate based upon race, religion or belief, colour, nationality, ethnic or national