Senior Partner Manager

Global Payments; Cincinnati (OH); Hybrid; USD 100,000 - 164,000; Full time

Benefits offered by this job

Commission-based compensation

Job summary

Global Payments is seeking a Strategic Partner Manager to nurture executive-level client relationships, drive strategic account growth, and coordinate service and product implementations. The role includes leading quarterly reviews, pursuing new business opportunities, and ensuring high client satisfaction.

You’ll work in a hybrid model across multiple US locations, with travel required and a strong emphasis on stakeholder management and product knowledge. A Bachelor’s degree is required.

Qualifications

• Proven knowledge to represent the enterprise’s range of products to clients.
• Proven track record in client relationship management and/or technology sales.
• Experience in financial institutions or equivalent financial services background.
• Strong business judgment and strategic thinking.

Responsibilities

• Maintains executive-level client relationships and represents the Enterprise to the client.
• Leads client satisfaction, communication, and retention activities.
• Acts as liaison for service, client projects, implementations, and action plans.
• Identifies new business opportunities with appropriate sales teams.
• Oversees client loyalty processes and quarterly/monthly business reviews.
• Ensures training and readiness when new products are released.

Skills

Client relationship management

Strategic account management

Negotiation skills

Presentation skills

Leadership

Education

Bachelor's degree in business or related field

Job description

Strategic Partner Manager

Location: US Anywhere, DENVER, COLORADO, ATLANTA, GEORGIA, CINCINNATI, OHIO

Remote Type: Hybrid

Time Type: Full time

Job Description

Job Description

Ready to take your career global? Make your mark at one of the biggest names in payments. We’re looking for a Strategic Partner Manager to join our ever evolving Global Payments team and help shape the future of global commerce.

What you’ll own

• Maintains contact with client at an executive level, focusing on the strategic nature of the relationship. Represents the Enterprise to the client and the client to the Enterprise.
• Strategically focused and responsible for client satisfaction, maintaining client communication, the overall management of the client relationship and retention activities.
• Acts as the primary liaison for the service side of the client relationship including escalation, effective oversight of client project and implementations, execution of account plan activities, building of relationships with client contacts and management and coordination of the client loyalty process.
• Works to maintain and grow the client relationship while ensuring ongoing customer service.
• Identifies new business opportunities and coordinates with appropriate sales personnel for opportunities of new Worldpay products or services.
• Responsibility for client satisfaction, maintaining client communication, the overall management of the client relationship and client retention activities.
• Keeps abreast of new products/services and changes to existing products/services.
• Maintains comprehensive knowledge of applicable products, services and company policies and procedures.
• Owner of quarterly and monthly business reviews to learn about clients’ strategic direction as well as present state of the Worldpay business
• Identifies areas where continuous improvement can be applied, oversees the implementation of the change and measures the level of improvement.
• Participates in client loyalty process by participating in follow-up discussions and developing action plans to address any negative comments.
• Manages and communicates expectations internally and externally.
• Monitors monthly service level/availability management reports to identify possible trends in service level agreement (SLA) “misses” and contacts appropriate product area if “misses” fall within guidelines of a contractual penalty.
• Ensures representatives are properly trained when new products are released or products are upgraded
• Selects, develops and evaluates personnel to ensure the efficient operation of the function.
• May work at an Worldpay or a client location.
• Travel required at 30%
• Other related duties assigned as needed.
• Bachelor’s degree in business, computer science or related discipline or the equivalent combination of education, training, or work experience

What you’ll bring

• Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally
• Proven knowledge to represent the enterprise‘s entire range of products to the client and of the industry
• Proven track record in client relationship management and/or the sales of technology products and services
• Financial institution experience or comparable proven sales-marketing-consulting-support background with strong financial industry and data processing knowledge
• Broad understanding of the financial and strategic aspects of the business, and participates in and/or establishes initiatives that contribute to the overall success of the enterprise; may also participate in initiatives that contribute to the overall success of the client’s business
• Excellent negotiation and presentation skills that ensure contract renewals, a track record of product and revenue growth and high levels of customer satisfaction
• Viewed as an expert resource by peers and coworkers, maintains a good working relationship with both internal and client management, and has a thorough internal working knowledge of the enterprise
• Demonstrates the ability to lead by example and motivate professional-level staff
• Displays strong leadership qualities, decision-making abilities and strong business judgment
• Possesses strong personnel management skills
• Broad knowledge of Payments products and related services; in-depth knowledge of products and services for which team(s) provide support
• Excellent decision-making, problem-solving, team building, negotiation, conflict management and time management skills
• Demonstrated customer-focused leadership ability
• Ability to work both independently and in a team environment
• Creative - You simplify the complex. Always looking forward to create a bigger impact for our colleagues and customers.
• Empowered – You use our initiative, taking calculated and thoughtful risks to progress
• Accountable – You never stand still, never settle. You work at pace to achieve your goals.
• Think like a client: We care deeply about our clients' success. We ask, listen and learn — curious to understand first. Our passion drives excellence in everything we set out to do.
• Act like an owner: We take accountability — working at pace to own our outcomes. We empower each other to make decisions. We’re innovative — always finding better ways to deliver impact. Empowered – You use our initiative, taking calculated and thoughtful risks to progress
• Win as one team: We value personal connections — moving forward together with clarity. We build inclusive and global teams — embracing different perspectives and ideas. It’s always ‘we,’ never ‘me.’ We’re determined to succeed together.

It’s a bonus if you have

• Previous experience in Client Relationships

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

$99,500 - $164,000+ Commission Compensation. The above represents the expected base salary/hourly range... additional commission compensation may apply.

Global Payments offers a comprehensive benefits package including medical, dental, vision, EAP, PTO, retirement and investment options, charitable gift matching programs, and worldwide days of service.

Global Payments Inc. is an equal opportunity employer.

Text Constant The job duties outlined above may be directly, and negatively impacted by a criminal history, which could lead to the withdrawal of a conditional offer. However, all qualified candidates with arrests or convictions will still be considered.Candidates and applicants are advised they may redact age information from requested items like transcripts, resumes, and certificates attached to their application for positions that can be performed in Colorado.

Global Payments is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.

If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.