Senior Operations Specialist, Commercial Operations

DoorDash; Mesa (AZ); Hybrid; USD 39,000 - 58,000; Full time

Job summary

DoorDash is seeking a Merchant Growth Specialist to drive growth and success for our autonomous delivery partners. This hybrid role combines merchant sales, onboarding, and ongoing success, with on-site support and collaboration with account managers and product teams.

You will onboard new merchants, train staff, perform on-site audits, and maintain data in internal systems while helping pilot launches with enterprise partners and tracking performance to resolve issues.

Qualifications

• 1-2+ years of function-specific experience in sales, account management, merchant success, or operations.
• Bachelor's degree or equivalent experience
• Strong communication skills with experience managing relationships across multiple stakeholders
• Ability to travel to merchants to train staff and perform on-site audits to assess product performance and gather feedback
• Comfort working in a fast-paced, ambiguous environment with a bias toward execution

Responsibilities

• Pitch and onboard new merchants to drive autonomous delivery growth and adoption, through direct outreach and in coordination with account managers and sales teams
• Own end-to-end merchant onboarding and training, ensuring a smooth launch experience
• Conduct regular success check-ins and follow-ups with merchants to collect feedback and learnings that inform product development
• Maintain and manage merchant enablement in internal databases, ensuring data accuracy and completeness
• Support new pilot launches with enterprise partners, providing onsite assistance and closely tracking store performance to identify and resolve issues

Skills

Strong communication

Travel to merchants

Sales experience

Stakeholder management

Education

Bachelor's degree or equivalent

Job description

About The Role You will be a key driver of merchant growth and success for DoorDash's autonomous delivery partners. This is a hybrid role spanning merchant sales, onboarding, and ongoing success. You'll be on the frontlines helping new merchants join the platform while ensuring existing ones thrive. You'll work closely with account managers, merchants, and internal product teams to shape the merchant experience.

About The Role You will be a key driver of merchant growth and success for DoorDash's autonomous delivery partners. This is a hybrid role spanning merchant sales, onboarding, and ongoing success. You'll be on the frontlines helping new merchants join the platform while ensuring existing ones thrive. You'll work closely with account managers, merchants, and internal product teams to shape the merchant experience.

You’re Excited About This Opportunity Because You Will…

• Pitch and onboard new merchants to drive autonomous delivery growth and adoption, through direct outreach and in coordination with account managers and sales teams
• Own end-to-end merchant onboarding and training, ensuring a smooth launch experience
• Conduct regular success check-ins and follow-ups with merchants to collect feedback and learnings that inform product development
• Maintain and manage merchant enablement in internal databases, ensuring data accuracy and completeness
• Support new pilot launches with enterprise partners, providing onsite assistance and closely tracking store performance to identify and resolve issues

What We're Looking For

• 1-2+ years of function-specific experience in sales, account management, merchant success, or operations
• Bachelor's degree or equivalent experience
• Strong communication skills with experience managing relationships across multiple stakeholders
• Ability to travel to merchants to train staff and perform on-site audits to assess product performance and gather feedback
• Comfort working in a fast-paced, ambiguous environment with a bias toward execution

Compensation

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

See Below For Paid Time Off Details

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado.

$28.40—$41.80 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We used Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provided Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023. We resumed using Covey Scout for Inbound again on June 29, 2024, and ceased using Covey Scout for Inbound on April 30, 2026.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144.