Senior Operations Program Manager

SupportFinity™; San Francisco (CA); On-site; USD 168,900 - 253,300; Full time

Benefits offered by this job

Medical, dental, vision insurance

Matching 401(k)

Paid time off

Employee discounts on products

Job summary

SupportFinity™ in San Francisco is seeking a leader for manufacturing and production operations initiatives for key products. The successful candidate will oversee the entire product lifecycle, fostering relationships among technical teams, stakeholders, and partners to ensure effective execution of product development objectives.

The ideal applicant will have significant experience in the consumer electronics sector, exceptional communication skills, and a strong understanding of supply chain management.

Qualifications

• 8+ years of experience in product development or manufacturing operations.
• Strong background in consumer electronic devices development.
• Excellent communication skills.

Responsibilities

• Oversee manufacturing and production operations from development to mass production.
• Manage relationships among stakeholders and contract manufacturing partners.
• Apply project management methodologies across product development phases.

Skills

Manufacturing experience

Process engineering

Logistics

Supply chain management

Project management

Education

Bachelor’s degree in operations management or engineering

Master's or MBA

Tools

MS Office Suite

ERP/MRP systems

PLM systems

Job description

Position Overview

In this position, you will be responsible for overseeing manufacturing and production operations initiatives for key products, spanning from the early stages of development to mass production. As a leader within the development team, you will cultivate and sustain effective working relationships among technical teams, contract manufacturing partners, and business/product stakeholders to ensure the successful execution of strategic product development objectives.

Responsibilities

• Oversee manufacturing and production operations initiatives for key products from early development through mass production.
• Cultivate effective working relationships among technical teams, contract manufacturing partners, and business/product stakeholders.
• Apply program/project management methodologies across all phases of product development, operational planning, logistics strategy, risk mitigation, and supply chain management.
• Lead collaboration efforts to deliver products on time and within budget, ensuring technical readiness.

Qualifications

The successful applicant is:

• Experienced in manufacturing, process engineering, logistics, strategic component sourcing, risk mitigation and/or supply chain management.
• Results oriented with attention to detail and a strategic long term planning perspective.
• Proficient at addressing various partners from individual contributors, up through senior leadership.
• Technically proficient and has prior contract manufacturing partner management experience.
• Familiar with a variety of manufacturing processes and techniques.
• A liaison to vendors and technical teams to design, develop and deliver products on time and within budget.
• Familiar with product lifecycle management methodologies.

Required Knowledge / Skills:

• Self‑motivated with incredible attention to detail.
• Deep understanding of supply chain, logistics, sales forecasting and component procurement standards.
• Excellent written and verbal communication skills.
• Must be inventive and seek solutions through information gathering, partner discussions, and/or judgment calls.
• Experience in the video game industry is not required, but interest and passion for gaming, digital entertainment, consumer electronics, and technology is a plus.

Required Experience / Education:

• Bachelor’s degree in operations management or engineering related fields preferred. Masters or MBA are a plus.
• 8+ years of validated experience in product development or manufacturing operations related roles with a strong background of supporting the development of new consumer electronic devices.
• Significant prior experience with ERP/MRP and PLM systems and logistics and supply chain planning.
• Strong working knowledge of hardware product safety and regulatory compliance certifications (FCC, CE etc.) process and requirements.
• Leading overseas manufacturing partners in planning and performing development builds and new product development stages.
• Building and maintaining approved vendor lists (AVL) and bill of materials (BOM) to ensure part availability, quality and cost for each development stage.
• Capable of leading operations schedules, production planning and materials readiness efforts to meet product development landmarks.
• Coordinating production readiness with engineering, operations, and internal/external teams.
• Evaluating capacity planning and production throughput estimations.
• Communicate requirements and schedules to facilitate technical readiness with supply chain and establish teams.
• Proficient with MS Office suite especially Project and Excel.

Working Conditions

• Team environment; feels like a start‑up within a large organization.
• Travel (domestic and international) required. Estimated 15%.
• Individual Contributor: Does not have direct supervisory responsibilities nor budgetary or hiring accountabilities.

Benefits

This role is eligible for SIE’s top‑tier benefits package, including medical, dental, vision, matching 401(k), paid time off, wellness program and employee discounts on Sony products. The estimated base pay range is $168,900–$253,300 USD, with additional bonus potential. The role requires domestic and international travel of approximately 15% and is an individual contributor position with no supervisory or hiring responsibilities.

Equal Opportunity Statement

Sony Interactive Entertainment is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.