Senior Operations Manager – Service & Production Lead

Shell Lubricants Hub Hamburg; Cincinnati (OH); On-site; USD 70,000 - 90,000; Full time

Job summary

Shell Lubricants Hub Hamburg is searching for an Operations Manager in Cincinnati, OH, to take charge of the Service Operations Department. The role involves management of team processes and collaborating with sales and business teams to enhance both associate and customer experiences in alignment with company culture.

Qualified candidates will have at least 3 years of management experience, preferably in retail, and possess strong financial acumen along with the ability to thrive in a fast-paced environment.

Qualifications

• 3+ years of experience as a Manager, preferably in retail management.
• Ability to read, interpret and transcribe data for accurate record-keeping.
• Ability to complete training in Inventory, Cosmetic, and Production processes.

Responsibilities

• Manage team and processes associated with vehicle production and servicing.
• Analyze information and monitor trends for business opportunities.
• Hire, train, and promote associates to support service operations.

Skills

Management of team and processes

Financial responsibility through P&L management

Customer service skills

Multi-tasking in a fast-paced environment

Education

Bachelor’s Degree

Tools

Intermediate computer skills

Job description

Shell Lubricants Hub Hamburg is searching for an Operations Manager in Cincinnati, OH, to take charge of the Service Operations Department. The role involves management of team processes and collaborating with sales and business teams to enhance both associate and customer experiences in alignment with company culture.

Qualified candidates will have at least 3 years of management experience, preferably in retail, and possess strong financial acumen along with the ability to thrive in a fast-paced environment.