Senior Operations Manager, Amazon Air

Amazon Inc.; Rockford (IL); On-site; USD 135,000 - 183,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon.com Services LLC is seeking an Air Hub Senior Operations Manager responsible for inbound, outbound, package sortation and ramp operations across shifts. You will lead safety, quality, and customer experience while meeting and exceeding goals.

The role requires strategic planning, staffing, and mentoring of teammates, with a focus on process improvements and hub launch readiness in a fast-growing environment.

Qualifications

• Bachelor's degree or equivalent.
• Experience with performance metrics and process improvement and Lean techniques.
• Experience in operations management of fulfillment or distribution centers.
• Work a flexible work schedule including evenings, overnights, and weekends.

Responsibilities

• Lead outbound/inbound, package sortation and ramp operations within the Air Hub.
• Responsible for safety, quality, performance and customer experience of the shift.
• Carry out supervisory responsibilities in accordance with the organization’s policies and procedures.
• Accountability for meeting and exceeding operational goals.
• Strategic planning and forecasting; appraise performance; reward and discipline employees; resolve problems; and address staffing needs.
• Mentor, train and develop teammates for career progression and learning
• Ability to develop and share best practices across the shifts and network.
• Develop and implement processes required to support hub launch.

Skills

Performance metrics

Lean techniques

Operations management

Flexible work schedule

Education

Bachelor's degree in Engineering, Operations, Business Administration, or related field

Bachelor's degree in Engineering (any domain) or related field

Job description

Job ID: 10588431 | Amazon.com Services LLC

At Amazon, we're working to be the most customer‑centric company on earth. To get there, we need exceptionally talented, bright, and driven people. The Air Hub Senior Operations Manager has complete responsibility for inbound, outbound, package sortation and ramp operations or a functional process responsibility within the hub on a specified shift or across multiple shifts.

Responsibilities

• Lead and manage the outbound, inbound, package sortation and ramp operations within the Air Hub
• Responsible for the overall safety, quality, performance and customer experience of the shift.
• Carry out supervisory responsibilities in accordance with the organization’s policies and procedures.
• Accountability for meeting and exceeding operational goals.
• Strategic planning and forecasting; appraise performance; reward and discipline employees; resolve problems; and address staffing needs.
• Mentor, train and develop teammates for career progression and learning
• Ability to develop and share best practices across the shifts and network.
• Develop and implement processes required to support hub launch.
• This position requires a candidate with the proven ability to drive process improvements and the ability to keep pace with our explosive growth while motivating others to meet the challenges of an extremely deadline‑driven environment.

Additional Job Elements

• Lift and move totes up to 49 pounds each
• Regular bending, lifting, stretching and reaching both below the waist and above the head
• Walking in the building and around area with great frequency; facilities are over a quarter mile in length
• Must be able to stand/walk for up to 10-12 hours
• Should be able to work in environments (building and ramp) with variable noise levels, lighting conditions and temperature variation
• Able to access all areas of building; ascending and descending ladders, stairs, gangways safely and without limitation

Eligibility Requirements

• Individuals hired into this position will have unescorted access privileges to airport security identification display areas (SIDA). For this reason, eligibility for this role will be limited to individuals who pass a security screening, as required by the FAA, DHS, and TSA (as applicable).
• Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable.
• This position requires an employee’s full and unimpaired skills and judgment to safely execute their job duties to ensure the safety and security of Amazon AIR personnel, third‑party contractors, Airport personnel, cargo, and equipment. This position is therefore designated as a safety sensitive position and is subject to mandatory pre‑employment and, where permitted, post‑hire drug testing.

Basic Qualifications

• Bachelor's degree or equivalent
• Experience with performance metrics and process improvement and Lean techniques
• Experience in operations management of fulfillment or distribution centers
• Work a flexible work schedule including evenings, overnights, and weekends

Preferred Qualifications

• Bachelor's degree in Engineering (any domain), Operations, Business Administration, or a related field
• Experience of automated equipment including packaging machinery, sortation and conveyor systems
• Experience with process improvements (Lean Six Sigma and/or Kaizen)
• Experience identifying and solving complex problems through data analysis
• Experience delivering against a large organization’s long‑term strategy and goals
• 3+ years of aviation regulatory compliance experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

Preferred Qualifications

• Bachelor's degree in Engineering (any domain), Operations, Business Administration, or a related field
• Experience of automated equipment including packaging machinery, sortation and conveyor systems
• Experience with process improvements (Lean Six Sigma and/or Kaizen)
• Experience identifying and solving complex problems through data analysis
• Experience delivering against a large organization’s long‑term strategy and goals
• 3+ years of aviation regulatory compliance experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, IL, Rockford - 135,000.00 - 182,700.00 USD annually

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.