Senior Operations Manager

坍; San Antonio (TX); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Senior Route Manager to lead the onboarding and development of drivers and helpers. This pivotal role emphasizes coaching, mentoring, and performance management, ensuring frontline employees are equipped with the necessary tools and support for success. The position requires a blend of field and office work, fostering positive relationships while prioritizing safety and operational excellence. Join a company that values its employees and offers comprehensive benefits, including medical, dental, and 401K matching, creating a supportive environment for career growth.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Short Term Disability

Stock Purchase Plan

401K match

Paid Vacation

Holidays

Personal Days

Qualifications

• 2 years of relevant experience in a managerial role.
• Valid Driver's License required.

Responsibilities

• Onboard and develop new route managers and frontline employees.
• Conduct performance management and safety evaluations.

Skills

Coaching

Mentoring

Performance Management

Communication

Education

Associate's Degree

High School Diploma/GED

Job description

2 days ago Be among the first 25 applicants

Job Description

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, pregnancy, sexual orientation, marital status, gender identity, national origin, citizenship status, age, disability or protected veteran status.

I. Job Summary

This role is responsible for onboarding, developing, coaching, mentoring, and performance management of all drivers and helpers. Drivers and helpers will report into this position only; no management jobs will report into the Senior Route Manager. Establish and maintain positive relationships with all frontline employees. Spend the majority of the day in the field with frontline employees.

II. Essential Duties and Responsibilities

• Onboarding of new route managers and frontline employees, ensuring they have tools, instruction, and feedback for successful daily duties. Meet daily with new frontline employees to ensure consistent communication and support.
• Developing: Provide timely and consistent touchpoints with frontline employees, review best practices, and focus on understanding and progressing their career goals.
• Coaching: Identify and address improvement opportunities, collaborate with employees, and seek feedback on coaching conversations.
• Mentoring: Lead by example to prioritize safety, teach and develop understanding of the WM Way.
• Performance Management: Conduct root cause investigations for injuries and incidents, document and maintain records, review and audit documentation related to route operations, and visit customer sites to evaluate and resolve safety issues.

III. Qualifications

• Associate's Degree (accredited) or High School Diploma/GED with two years of relevant experience.
• Must be at least 18 years old and legally eligible to work in the country where the position is located.
• Valid Driver's License required.

IV. Physical Requirements

This job involves a mix of office and field environments, requiring the use of standard office equipment. Reasonable accommodations may be provided for individuals with disabilities.

Benefits

Includes Medical, Dental, Vision, Life Insurance, Short Term Disability, Stock Purchase Plan, 401K match, Paid Vacation, Holidays, and Personal Days. Benefits may vary by site.

If interested, please click Apply.