Senior Operations Manager

Wayfair; Romeoville (IL); On-site; USD 138,816 - 159,101; Full time

Job summary

Wayfair is seeking a capable leader for operations management in Romeoville, IL, to oversee a fulfillment team. The role requires maintaining high performance in metrics and driving quality improvements while collaborating with various departments. A focus on e-commerce and logistics leadership is essential, along with strong communication and people skills.

If you're ready to contribute to a customer-centric environment and build a successful team, apply now!

Qualifications

• 5+ years in e-commerce, supply chain, operations, or logistics leadership.
• Proven background in workflow optimization, throughput analysis, and defect reduction.
• Exceptional communication skills with the ability to influence senior stakeholders.

Responsibilities

• Build and lead a high-performing team of Operations Managers and Supervisors.
• Oversee daily fulfillment center operations and monitor end-to-end metrics.
• Drive quality, process change, and Lean initiatives.

Skills

Leadership

Data-driven decision making

Communication skills

Workflow optimization

Project management

Job description

Location: Romeoville, IL | Job Type: Full Time | Shift: Afternoons (2 p-10:30 p) | Annual Base Salary: $138,816 - 159,101

Work Visa: At this time, Wayfair will not sponsor applicants for employment authorization for this position for the following work visas: STEM OPT EAD, H-1B, H-1B1, E-3, O-1, J-1, or TN

We are Wayfair; we deliver a best-in-class customer experience in the furniture and home space because of people like you—driven, collaborative, and adaptable in a fast-paced environment. To maintain our exceptional delivery standards, the Wayfair Fulfillment team plays a critical role in driving customer satisfaction and repeat business. We are building a premier, asset-based fulfillment network that speeds up deliveries, adds high-value services, and minimizes damage. We are looking for talented leaders to join our growing team—your professional home awaits you at Wayfair!

What You'll Do

• Build and lead a high-performing team of Operations Managers and Supervisors, fostering a strong culture of safety, employee engagement, and collaboration.
• Oversee daily fulfillment center operations, monitoring end-to-end metrics to exceed business plans for safety, quality, throughput, and customer experience.
• Drive quality, process change, and Lean initiatives to streamline operations and deliver year-over-year performance improvements.
• Collaborate with network management, transportation, S&OP, engineering, and inventory planning to coordinate complex, large-scale projects.
• Support operational strategy to hit revenue and profitability goals, contributing to the development of new tools, technologies, and workflows.
• Regularly communicate performance trends, strategic insights, and operational improvements to senior leadership and the broader organization.

What You'll Need

• 5+ years in e-commerce, supply chain, operations, or logistics leadership.
• Proven background in workflow optimization, throughput analysis, and defect reduction (Lean or Six Sigma experience is highly valued).
• Track record as a people-centric leader who can motivate teams, delegate effectively, and drive results in a rapid-growth environment.
• Strong data-driven mindset with the ability to interpret complex metrics and implement actionable solutions.
• Entrepreneurial self-starter capable of managing multiple competing priorities with high organization and attention to detail.
• Exceptional communication skills with the ability to influence senior stakeholders and align cross-functional teams.

Assistance For Individuals With Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accommodations for Applicants form.

We are a proud equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice. If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at [e-mail].