Senior Operations Manager

WM; Kansas City (KS); On-site; USD 70,000 - 90,000; Full time

Job summary

WM is seeking a Senior Route Manager responsible for onboarding, developing, coaching, mentoring and performance management of drivers and helpers. The role spends most days in the field with frontline staff, ensuring tools, training and feedback for daily duties and safety compliance.

Key duties include establishing strong relationships with frontline teams, leading safety-focused practices, and maintaining regulatory documentation. The position emphasizes hands-on leadership and field presence.

Qualifications

• Associate's Degree or HS diploma with 2 years relevant work experience.
• Must be at least 18 years old and legally eligible to work.
• Valid Driver's License required.

Responsibilities

• Onboarding new Route Managers and frontline employees.
• Provide tools, instruction, and feedback for successful daily duties.
• Meet daily with frontline employees to support onboarding and progress.
• Coach and mentor employees, focusing on safety and WM Way practices.
• Conduct root cause investigations and document regulatory records.

Skills

Leadership

Coaching

Mentoring

Safety management

Documentation

Education

Associate's degree

High School Diploma or GED

Job description

I. Job Summary

This role is responsible for Onboarding, Developing, Coaching, Mentoring and Performance Management of all drivers and helpers. Drivers and Helpers will report into this position only; no management jobs will report into the Senior Route Manager. Establish and maintain positive relationships with all frontline employees. Spends the majority of day in the field with frontline employees.

• Onboarding
• New Route Managers
• Ensuring new frontline employees have tools, instruction, and feedback for successful daily duties
• Meet with new frontline employees daily to ensure consistent communication and support of onboarding
• Developing
• Provide timely and consistent touchpoints with frontline employees.
• Regular review of best practices to enhance daily performance
• Focus on understanding and progress of frontline employee career goals
• Coaching
• Identify and address improvement opportunities and collaborate with frontline employees to ensure continued success
• Actively practice and seek feedback on coaching conversations.
• Mentoring
• Lead by example to ensure safety practices are paramount with each employee
• Teaching and developing an understanding of the WM Way
• Performance Management
• Conducts Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining.
• Documents and maintains records required by regulatory agencies such as the Department of Transportation.
• Reviews and audits documentation related to route operations on a daily basis (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate.
• Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.

II. Essential Duties And Responsibilities

• Onboarding
• New Route Managers
• Ensuring new frontline employees have tools, instruction, and feedback for successful daily duties
• Meet with new frontline employees daily to ensure consistent communication and support of onboarding
• Developing
• Provide timely and consistent touchpoints with frontline employees.
• Regular review of best practices to enhance daily performance
• Focus on understanding and progress of frontline employee career goals
• Coaching
• Identify and address improvement opportunities and collaborate with frontline employees to ensure continued success
• Actively practice and seek feedback on coaching conversations.
• Mentoring
• Lead by example to ensure safety practices are paramount with each employee
• Teaching and developing an understanding of the WM Way
• Performance Management
• Conducts Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining.
• Documents and maintains records required by regulatory agencies such as the Department of Transportation.
• Reviews and audits documentation related to route operations on a daily basis (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate.
• Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.

III. Qualifications

• Required Qualifications
• Associate's Degree (accredited) or in lieu of degree,
• High School Diploma or GED (accredited) and two (2) years of relevant work experience.
• 2 years of relevant work experience (in addition to education requirement) and
• Must be at least 18 years of age and
• Legally eligible to work in the country where the position is located
• Valid Driver's License Upon Hire
• Preferred Qualifications

IV. Physical Requirements

Combination: This job operates in a mix between an office environment and plant/field environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

Benefits

• medical
• dental
• vision
• life insurance
• short-term disability
• stock purchase plan
• company matching on a 401(k)
• paid vacation
• holidays
• personal days