Senior Operations Manager

W. W. Grainger; Jurupa Valley (CA); On-site; USD 113,000 - 188,000; Full time

Benefits offered by this job

Day-one benefits

401(k) plan

Employee discounts

Job summary

W. W. Grainger, Inc. is seeking an experienced Senior Operations Manager to lead inbound and outbound distribution center activities across multiple shifts in the United States. You will oversee up to 3 exempt managers and drive performance in safety, quality, and cost while operating within budget.

Responsibilities include implementing staffing strategies, developing employee engagement programs, coaching managers, and promoting continuous improvement using Lean principles across the DC network.

Qualifications

• Bachelor's Degree or equivalent experience in Logistics, Supply Chain, and Operations.
• 5+ years progressively responsible management experience in a high-volume, multi-shift operation dealing with large employee populations.
• Experience leading exempt-level leaders in a hands-on environment.

Responsibilities

• Ensure goals related to operational performance, quality and positive employee relations are communicated and achieved through standardization and continuous improvement.
• Implement staffing strategies to fulfill commitments to customers regardless of workflow variations.
• Create a dynamic workplace that fosters positive employee engagement and recognition across shifts.
• Provide coaching, feedback, and development to salaried managers, including interviewing, training, and performance evaluations.
• Develop procedures to improve inventory integrity and manage high-value inventory across the DC.
• Implement policies and training to ensure compliance with Company and regulatory requirements, reducing risk and cost.
• Demonstrate root cause thinking and lead continuous improvement projects across the DC network.

Skills

Leadership

Operations management

Strategic planning

Team coaching

Education

Bachelor's degree in Logistics / Supply Chain / Operations

Equivalent experience in Logistics / Operations

Job description

W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion. For more information, visit www.grainger.com.

Compensation

The anticipated base pay compensation range for this position is $112,900.00 - $188,100.00. This role is eligible for an incentive target of up to 20%, based on the achievement of individual and company performance objectives in accordance with the current terms of the incentive program which are subject to change.

Rewards and Benefits

With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.

The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above.

Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.

You will lead the inbound or outbound operations of a high volume, order fulfillment, multi-shift distribution center. You will provide direct leadership of up to 3 exempt direct reports and indirect leadership of a large non-exempt employee population. You will oversee the function to ensure accurate product receipt, order fulfillment, and the optimization of resources and processes while operating within budget. Develop processes to ensure compliance and employee programs to promote an environment where employees are empowered, and committed to the success of Grainger. In the Senior Manager role, you will be responsible for metrics affecting safety, quality, and cost. You will lead by example and teach your direct reports how to improve performance using a variety of continuous improvement techniques. Grainger aspires to be a local employer of choice. You will determine the engagement strategy for the department and leverage the Grainger Principles to influence culture throughout the building.

You Will

• Ensure goals related to operational performance, quality and positive employee relations are communicated and achieved through standardization, sharing of best practices, and continuous improvement.
• Implement staffing strategies so we can fulfill commitments to customers regardless of variations of workflow or business levels.
• Create a dynamic workplace that affects positive employee relationships by developing employee engagement and recognition programs and ensuring all employees are treated fairly, with respect, and have the tools necessary to perform their jobs.
• Provide coaching, feedback, and development to salaried managers this includes interviewing and training, assign and direct work, performance evaluations, and recognition and disciplinary action.
• Develop procedures to improve inventory integrity and manage inventory throughput over $30 million and serving 100,000+ customers.
• Implement policies, procedures, and training to ensure compliance with Company, OSHA, DOT and EPA regulations with emphasis on hazardous materials and power industrial equipment to reduce work-related injury/illnesses, property damage and workerscompensation cost.
• Demonstrate root cause thinking and lead or advocate for continuous improvement projects within the building and across the DC Network

You Have

• Bachelor's Degree or equivalent experience in Logistics, Supply Chain, and Operations
• 5+ years progressively responsible management experience in a high volume,multi-shift operation dealing with large employee populations.
• Experience leading exempt-level leaders in a hands-on environment

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one's employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.