Senior Operations Manager

HelloFresh; Irving (TX); On-site; USD 55,000 - 83,000; Full time

Benefits offered by this job

401K match

Generous PTO

Health benefits

Meal plan discount

ERGs

Inclusive culture

Job summary

HelloFresh seeks a Senior Operations Manager to lead the culture and daily activities for a high-volume prep, cook and plating production kitchen and fulfillment center in Irving, TX. You will work with the Director of Operations to build and lead the operational road map for the flagship production site and its workforce.

Your time will be spent between managing daily logistics, mentoring the leadership team, and driving continuous improvement across safety, quality, cost, and delivery.

Qualifications

• 5+ years of management experience in an industrial kitchen or production operations.
• Bachelor's Degree; Master's preferred.
• Strategic thinking with executive-level communication.
• Lean and Agile production knowledge; food safety expertise (FSMA, HACCP, SQF).

Responsibilities

• Build and develop a strong leadership pipeline across fulfillment functions.
• Develop relationships with peers and direct reports for collaboration.
• Execute final Production Scheduling with managers.
• Ensure product quality across the department.
• Liaise between site operations, kitchen, R&D and HQ for key priorities.
• Lead continuous improvement initiatives and set direction.
• Maintain high execution standards to meet KPIs and financial goals.
• Lead monthly meetings to align goals and engage the team.
• Drive safety, quality, cost and delivery improvements continuously.
• Create a positive team dynamic with feedback and accountability.

Skills

Leadership

Strategic thinking

Analytical

Communication

Team collaboration

Continuous improvement

Education

Bachelor's Degree

Master's degree preferred

Tools

FSMA

HACCP

SQF

APICS CPIM/CSCP

Job description

HelloFresh is seeking a Senior Operations Manager. The Senior Operations Manager drives the culture & leads the daily activities for a high-volume prep, cook and plating production kitchen and fulfillment center. You will work directly with our Director of Operations to be in charge of building out & leading the operational road map for our flagship production and fulfillment center. Your time will be spent between managing the daily operational logistics of the production center, creating a positive workplace culture for 100+ employees, mentoring the leadership team, and driving continuous improvement. This person will have a seat at the table and be given the opportunity to make decisions that will impact the company as a whole.

You will...

• Build & establish a strong team with a leadership pipeline; coach and develop talent within each functional area of fulfillment
• Develop trust, credibility, effective and collaborative relationships with Factor_ peers and direct reports.
• Work with managers to execute final Production Scheduling.
• Ensure product quality of the department.
• Be the liaison between the site operation, kitchen, R&D and other functions within Headquarters, helping your team to identify the key priorities for the site.
• Be responsible for production area continuous improvement initiatives and direction.
• Develop high standards for execution to meet all KPI’s & financial metrics while supporting your team in achieving daily, weekly, monthly and annual goals
• Ensure adequate communication of company goals and priorities to Production Center team, including leading monthly meetings to engage and inspire a diverse, growing workforce
• Drive continuous improvement when it comes to Safety, Quality, Cost, and Delivery.
• Create a positive team dynamic that encourages all employees in the production center to:
• Provide timely feedback to direct/indirect reports.
• Drive positive change within the facility
• Adapt to the ever-changing business needs and ensure that the team does the same
• Actively listen and accept feedback; convey ideas and/or concerns; communicate and hold operators accountable to the Factor_ brand, KPI’s, and culture.

You are...

• Bold: you’re adventurous, outgoing and optimistic; you’re confident making decisions and taking calculated risk
• Entrepreneurial Spirit: you have the vision, passion, and imagination; you are not afraid to ask, ‘what if’ and constantly challenge the status quo
• Versatile: you roll with the punches and don’t get overwhelmed easily; you enjoy grinding away at issues and have a knack for delivering results in hyper-growth, constantly changing environments
• Analytical: data is your friend; you're able to translate numbers into action and pave the way for efficiency
• Team-oriented: you have a track record of leading cross-functional teams and cultivating collaborative partnerships at all levels and departments of an organization
• Strategic: you recognize and resolve situations that are ambiguous or challenging and use logic to identify alternatives, evaluate, and present approaches to solving complex problems while thinking in terms of contingency plans
• Customer-focused: slightly obsessive-compulsive when it comes to customer experience and strive to deliver a product that is second to none
• A customer service obsession and a willingness to do whatever it takes to satisfy customer needs
• Effective communication and are a leader for employees, direct reports, cross-functional teams and executive leadership
• Proven ability to quickly adapt to business needs
• Willing to work weekends and/or night shifts when needed
• High level of integrity and ethics
• Strong continuous improvement skills
• Excitement for working in an environment with a high level of ambiguity and change

You have...

• 5+ years of management experience leading an industrial kitchen or production operations center; preferably in food service or food production
• Bachelor's Degree - Master's preferred
• Ability to think strategically and communicate at the executive level, coupled with top-notch organizational skills and an attention to detail
• Familiarity with FSMA, HACCP, SQF
• APICS CPIM or CSCP certification (preferred)
• Spanish Proficiency preferred
• Demonstrated ability to effectively motivate, develop and manage 100+ employees a day - our culture is a critical part of our success, and you are directly responsible for driving it
• Deep knowledge of Lean and Agile Production
• Comprehensive background in Prepping, Cooking, Plating, Food Safety & Quality and Fulfillment
• Interest in spending most of your time on the shop floor and working directly with all levels of staff
• Demonstrated success at delivering new product initiatives in both a large company and start-up environments

You’ll get…

• Competitive hourly rate, 401K company match that vests immediately upon participation, & team bonus opportunities
• Generous PTO and flexible attendance policy
• Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
• Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)
• Access to Employee Resource Groups that are open to all employees, including those pertaining to BIPOC, women, veterans, parents, and LGBTQ+
• Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain

This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.

Your decision to redact this information will not adversely affect the consideration of your application. We evaluate all candidates based on their skills, qualifications, and experience.Please be aware that should you receive a conditional offer of employment, we may be required to request this information for legally permissible purposes, such as verifying eligibility for employment or for benefits administration and background checks