Senior Operations Manager

Port-Jersey-Logistics; Edison (NJ); On-site; USD 95,000 - 105,000; Full time

Job summary

Port Jersey Logistics Network is seeking a Senior Operations Manager in Edison, NJ to lead day-to-day warehouse operations and drive performance across receiving, inventory control, picking, QA, and outbound shipping.

The role requires hands-on leadership on the floor, a track record of developing teams, and a strong ability to use data to improve labor efficiency, accuracy, and service levels.

Qualifications

• 5–8+ years of progressive leadership experience in warehousing or logistics.
• Proven experience leading managers and supervisors.
• Strong knowledge of receiving, inventory control, picking, and shipping.
• Hands-on, floor-first leadership style.
• Experience with WMS, labor management tools, and data.
• Ability to use KPIs to identify problems and drive improvements.
• Experience with labor planning and productivity management.
• Excellent coaching and accountability skills.
• Strong communication with senior and front-line teams.
• Ability to balance safety, quality and service.

Responsibilities

• Lead daily execution of warehouse operations across receiving, inventory control, picking, QA, and outbound shipping.
• Maintain a strong presence on the warehouse floor to monitor workflow and challenges.
• Create SOPs, labor plans, and shift-level expectations.
• Drive accountability and consistent execution across departments.
• Coach and develop Assistant Operations Managers, Supervisors, and Team Leads.
• Set performance expectations and development plans for the leadership team.
• Monitor throughput, labor efficiency, inventory accuracy, and service levels.
• Partner with Site Manager to identify risks and support decisions.
• Use root-cause analysis to resolve recurring issues.
• Balance labor to meet volume while managing overtime.
• Track KPIs such as UPH, dock-to-stock, case throughput, order accuracy, OTIF.
• Identify workflow improvements and better facility layout.
• Maintain safety, quality, productivity, and floor conditions.

Skills

Leadership experience

Leading managers

WMS experience

KPI analysis

Labor planning

Floor-first leadership

Inventory control

Communication skills

Tools

WMS software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Senior Operations Manager

Full Time Senior Management Edison, NJ, US

Salary Range: $95,000.00 To $105,000.00 Annually

Ready to Lead Operations From the Floor?

Port Jersey Logistics Network is looking for an experienced Senior Operations Manager to lead the day-to-day execution of a high-volume, dedicated customer operation.

This is a hands-on leadership role for someone who knows that strong operations aren't built from behind a desk. We're looking for a leader who is visible on the floor, develops strong teams, uses data to make decisions, and knows how to turn operational goals into consistent results.

You'll work closely with the Site Manager while taking ownership of daily execution, process improvement, labor efficiency, team development, inventory accuracy, and service performance.

If you're the kind of leader who sees a bottleneck and wants to fix the process behind it—not just put a temporary solution in place,we want to meet you.

What You'll Do

• Lead the daily execution of warehouse operations across receiving, inventory control, picking, QA, and outbound shipping
• Maintain a strong presence on the warehouse floor to monitor workflow, identify challenges, and keep operations moving
• Turn operational goals into clear SOPs, daily labor plans, and shift-level expectations
• Drive accountability and consistent execution across departments and shifts
• Coach and develop Assistant Operations Managers, Supervisors, and Team Leads
• Establish clear performance expectations and create development plans for your leadership team
• Monitor daily throughput, labor efficiency, inventory accuracy, and customer service levels
• Partner with the Site Manager to identify operational risks and provide data and floor-level insight to support decision-making
• Use root-cause analysis to identify and resolve recurring operational issues
• Balance labor across departments to meet volume demands while managing overtime
• Track operational KPIs such as UPH, dock-to-stock, case throughput, order accuracy, and OTIF
• Identify opportunities to improve workflows, processes, and facility layout
• Partner across departments to create a more efficient, connected, and predictable operation
• Maintain high standards for safety, quality, productivity, and overall floor conditions

What We're Looking For

• 5–8+ years of progressive leadership experience in high-volume warehousing, distribution, or contract logistics
• Proven experience leading managers and supervisors, not just individual contributors
• Strong understanding of receiving, inventory control, picking, shipping, and warehouse operations
• A hands-on, floor-first leadership style
• Strong experience with Warehouse Management Systems (WMS), labor management tools, and operational data
• Ability to use KPIs and operational trends to identify problems and drive improvements
• Experience with labor planning, productivity management, and resource allocation
• Strong root-cause problem-solving and continuous improvement skills
• Ability to coach leaders, set clear expectations, and drive accountability
• Strong communication skills with the ability to work effectively with both senior leadership and front-line teams
• Ability to thrive in a fast-paced, customer-focused operation

How You'll Make an Impact

Success in this role goes beyond getting today's orders out the door. You'll help build an operation that performs consistently day after day.

Your impact will be measured through:

• Customer SLA performance and order accuracy
• Daily throughput and labor efficiency
• On-Time, In-Full (OTIF) fulfillment
• Inventory and process accuracy
• Development and performance of the leadership team
• Reduction of operational bottlenecks and recurring issues
• Safety performance and audit-ready warehouse conditions

Why Join Port Jersey Logistics Network?

This is an opportunity to take real ownership of an operation while continuing to grow as a senior logistics leader.

We offer:

• Competitive compensation
• Health, dental, and vision coverage
• Paid time off
• Sunny Day Fund – an employee savings program designed to help you build savings for future needs
• Professional development and career growth opportunities
• A safety-first, team-focused work environment
• The opportunity to make a visible impact on both the operation and the people you lead

Ready for Your Next Leadership Challenge?

If you're an experienced operations leader who knows how to balance people, process, productivity, and customer expectations, we'd like to hear from you.