Senior Operations, Dispatch Transportation

DSV; Woodbridge Township (NJ); On-site; USD 63,000 - 85,000; Full time

Benefits offered by this job

Health benefits

401(k) plan with company match

Paid time off

Floating holidays

Job summary

DSV is seeking a Senior Operations, Dispatch Transportation in Iselin to coordinate shipments according to SOPs and DOT regulations. You will resolve transportation issues and provide timely solutions while ensuring all on-time deliveries and pickups.

The role requires 3-5 years in logistics, strong Excel/Office skills, and excellent communication. Base pay ranges from $62,500 to $84,500 annually, with comprehensive benefits and a company-matching 401(k).

Qualifications

• 3-5 years of experience in logistics and customer service environment.
• Fluent in English (oral and written).
• Proficiency in Microsoft Office Suite including Outlook, Word, and Excel.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication and presentation skills.

Responsibilities

• Coordinate shipments according to customer instructions and DOT regulations.
• Provide solutions for transportation issues and inquiries.
• Execute ocean drayage for FCL movements via TMS from US branches.
• Ensure on-time delivery and pick-up services.
• Select and dispatch orders to truckers in the MCT database.
• Manage chassis pool operations to maximize profitability.
• Track, review, and resolve service failures.
• Proactively communicate container status with customers.

Skills

Logistics experience

Customer service

English fluency

Analytical skills

Communication skills

Microsoft Office

Tools

Microsoft Office Suite

Job description

• Senior Operations, Dispatch Transportation
• Iselin

If you are a current DSV employee and interested in a position in another country,please contact your Human Resource representative to discuss the process and requirements of applying.

Job area: Freight Forwarding

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rdlargest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com

Division:Air & Sea

Job Posting Title:Senior Operations, Dispatch Transportation

Time Type:Full Time

Summary

This role coordinates shipments according to customer instructions (SOP’s), and ensures compliance to DOT regulations and established internal policies and guidelines. Will also be responsible for providing solutions in resolving transportation issues and inquiries.

Duties and Responsibilities

• Execute ocean marine drayage services for FCL movements – through the orders received from US Branches via the TMS.
• Ensure that delivery and pick up services are completed on time and in full without any exceptions.
• Select and dispatch pick-up and delivery orders to truckers that are part of the pre-confirmed MCT database.
• Manage chassis pool operations with each provider where practical to ensure maximum profitability.
• Review, record, and develop solutions for repetitive service failures.
• Streamline proactive container tracking communications related to any potential bottlenecks with the respective customer management team.
• To know and understand all FCL transport moves needs by region for customer base both import and export.
• To prioritize time sensitive cargo, and effectively monitor all daily pick-ups and deliveries to ensure these are tendered to a carrier as needed.
• To negotiate pricing as needed to maximize profits taking advantage of one-way opportunities. .
• The Specialist will ensure proper reporting; carrier invoicing and system event updates are conducted timely and accurately raising any issues outside of their immediate control that need to be addressed
• Support the maintenance of the trucking carrier database with respect to providers, rates, expiration dates
• To ensure compliance with DOT regulations and established internal policies and guidelines.
• Any other duties that may be assigned accordingly

Educational background / Work experience

.

• 3 - 5 years of experience in Logistics and customer service environment
• Proficiency in Microsoft Office Suite including but not limited to Outlook, Word, and Excel
• Good understanding of ocean export/import operations and transload operations
• Essential - Experience in trucking carrier deliveries/recovery process and terminal port/CY requirements
• Maintain composure under pressure in a fast-paced environment
• Ability to troubleshoot day-to-day issues that may arise during pick-up or delivery process
• Strong analytical and problem-solving skills, with attention to detail.
• Excellent communication and presentation skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Fluent in English (oral and written)

Computer Literacy

• Proficient in using Microsoft Office suite (Word, Excel, PowerPoint, Outlook).

At Will Employment

DSV Air & Sea Inc. employees are hired for an undefined period of time as “at will” employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause.

For this position, the expected base pay is: $62,500 - $84,500 / Annual. Actual base compensation will be determined based on various factors including job-related knowledge, skills, experience, geographic location and other objective business considerations.

DSV provides a comprehensive package of health benefits including: medical, prescription, dental, vision, and life insurance, along with flexible and health spending accounts, short and long-term disability coverage, and wellness resources to support your overall well-being. In addition, our 401(k) plan offers company-matching contributions up to 5% to help you build a secure financial future. To support a healthy work-life balance, DSV also offers generous paid time off, paid holidays, and additional floating holidays.

DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan
details, is available through the DSV Benefits Showcase . Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at [e-mail] . If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

What moves you?

At DSV, we move more than goods. We move careers, ambitions and opportunities.

With close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running.

Here, you are trusted to take ownership, act on your ideas and make decisions that create real impact. It is a place where people, careers and ideas keep moving forward. We value transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team.

Start here. Go anywhere

This is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it.

If you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be.