Senior Operations Coordinator

clearesult; United States; On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid vacation

Volunteer time off

Recognition program

Employee assistance

Training courses

Job summary

CLEAResult is hiring in New York State for a customer support role. You will interact with customers and contractors daily, document issues and solutions, and respond to inquiries via phone, email, or the ticket system. You will maintain records and coordinate with senior staff on recurring issues.

A high school diploma and 1 year of call center experience are preferred. The compensation ranges from $18.00 to $22.00 hourly, with benefits including health insurance, 401(k) match, paid time off,

Qualifications

• High School Diploma is required.
• 1 year of call center experience preferred.
• 1 year of Microsoft Office (Microsoft Suite) preferred.
• Strong written and verbal communication skills.

Responsibilities

• Perform day-to-day support interacting with customers and contractors.
• Document issues, solutions and interactions accurately.
• Answer queries by telephone, email, or within the ticket tracking system.
• Maintain and update records and tracking databases.
• Coordinate with senior staff for recurring issues.

Job description

At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee - regardless of position, role, or identity is treated with respect and given an equal chance to thrive.

Candidates must reside in New York State.

Additionally, you will enjoy:

• Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours
• 401(k) with company match
• Paid vacation, sick, personal and parental leave time
• Paid Volunteer Time: giving back to our communities is important to us
• Employee Recognition Program - convert your recognition points into gift cards
• Employee Assistance Program - offers benefits to help you manage daily responsibilities
• Access to on-demand training courses to advance further in your career

Job Description

For this exciting career opportunity, you're a great fit if you can:

• Perform day-to-day support interacting with customers and contractors.
• Document issues, solutions and interactions accurately.
• Answer queries by telephone, email, or within the ticket tracking system.
• Maintain and updates records and tracking databases
• Coordinating with senior staff for recurring issues.
• Strong written and verbal skills.

In this exciting career opportunity, you will have:

• High School Diploma Required
• 1 year of call center experience preferred
• 1 year of Microsoft Suite preferred

Target Compensation

$18.00 - $22.00 depending on experience.

DOT Requirements

If applicable, meet all DOT qualification requirements and comply with all applicable federal, state, and local transportation regulations.

Compensation Range

$17.65 - $25.05 CurrencyUSD TypeHourly

Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.

CLEAResult will not provide sponsorship or support for immigration status or work authorization including for international students. Applicants must be authorized to work in the country where the position is located without the need for employer sponsorship or support. Successful hires must pass pre-employment checks.

Equal Opportunity Employer

As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status.

The above job description and job requirements are not intended to be all inclusive. CLEAResult retains the right to make changes or adjustments to job descriptions and/or requirements at any time without notice.