Senior Operations Consultant

Bank of America; Riverside (CA); On-site; USD 76,000 - 105,000; Full time

Job summary

Bank of America in Riverside, CA is seeking a data and process-minded professional to lead data-related incidents and drive complex project work in an CAP operation setting. You will collaborate with Business and Technology teams to define requirements and implement data solutions.

The role emphasizes data governance, lineage, and catalog maintenance, with responsibility for cross-functional stakeholder engagement and delivering improvement initiatives in a dynamic financial operations

Qualifications

• Excellent verbal and written communication skills, including presentation skills.
• Attention to detail and analytical mindset.
• Strong data analytical abilities and research skills.
• Process improvement mindset and critical thinking.
• Proficient with Microsoft Office applications.
• Effective time management and multitasking within a team.

Responsibilities

• Manages data related incidents and identifies, communicates, and resolves or escalates issues as needed.
• Partners with Business and Technology functions to drive requirements documents and upstream resolution.
• Acts as SME by building deep knowledge of data across the company and CAP.
• Monitors data lineage capability and tooling with technology partners for accuracy.
• Maintains CAP data catalogs with ongoing review and updates.
• Leads design, development, and implementation of complex products and services in an operations environment.
• Manages projects and directs activities of a team on special initiatives.
• Provides direction, guidance, and training on new complex initiatives.
• Builds relationships with business partners across Lines of Business.
• Defines responsibilities and accountability for key programs and projects.

Skills

Critical Thinking

Decision Making

Problem Solving

Risk Management

Adaptability

Attention to Detail

Collaboration

Issue Management

Analytical Thinking

Oral Communications

Tools

Excel

Tableau

Alteryx

SQL

Oracle Cloud

SAP

Job description

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This job is responsible for resolving day-to-day complex problems, researching, and executing on complex transactions for multiple sites or larger business unit(s). Key responsibilities include leading the design, development, and implementation of products, systems, processes, and services using discretion within the project management methodologies, with a focus on continuous improvement.

Corporate Accounts Payable (CAP) is a global operations function that supports 42 countries. We are an integrated team with plenty of opportunity to learn and grow as our functional teams include: Payee Operations & Invoicing, Global Employee Expense Reimbursement, Global Service Center & Card Administration, AP Research & Accounting , Indirect Tax (Business Personal Property, US Sales & Use tax and Withholding taxes), and Project Initatives teams. This job is responsible for resolving day-to-day complex problems, researching, and executing on complex transactions for multiple sites or larger business unit(s). Key responsibilities include leading the design, development, and implementation of products, systems, processes, and services using discretion within the project management methodologies, with a focus on continuous improvement.

Responsibilities

• Manages data related incidents and identifies, communicates, and resolves or escalates issues as needed. Data inquiries include questions related to data issues, availability of data, and potential sourcing alternatives to inform
• Partners with Business and Technology functions to drive the development of business and functional requirements documents and ensures strategic upstream resolution for data related incidents
• Serves as a subject matter expert by building deep knowledge of how data is organized across the company and internal to the CAP organization
• Monitors data lineage capability and tooling in partnership with technology partners to ensure accurate, complete and timely data lineage for CAP
• Oversees and maintains CAP data catalogs, ensuring accuracy and completeness through ongoing review and challenge
• Leads the design, development, and implementation of complex products, systems, and services in an operations environment using subject matter expertise
• Manages projects and direct activities of a team related to special initiatives
• Advises as a technical expert in assigned area by providing work direction, guidance, and training to employees and business partners on new complex initiatives
• Builds relationships with business partners across various Lines of Business
• Manages and defines responsibilities and accountabilities for key program and projects

Required Qualifications

• Excellent verbal and written communication skills, including presentation skills
• Attention to detail
• Analytical & Research Skills
• Process improvement
• Critical thinking
• Proficient with Microsoft Office applications
• Time management abilities
• Must be able to multitask and work well within a team setting

Desired Qualifications

• Demonstrated experience using data to identify process inefficiencies, bottlenecks, exceptions, control gaps, and automation opportunities.
• Strong analytical skills with the ability to evaluate large datasets and translate findings into actionable business improvements.
• Experience developing KPIs, performance metrics, operational dashboards, and executive reporting.
• Ability to perform root cause analysis on invoice, payment, supplier, and process-related issues.
• Advanced proficiency with Excel, Tableau, Alteryx, SQL, or similar analytics tools.
• Experience with ERP platforms such as Oracle Cloud and SAP
• Knowledge of AP automation solutions, workflow tools, OCR technologies, AI-enabled invoice processing, and straight-through processing concepts.
• Understanding data quality management, data governance, and master data controls.
• Ability to redesign processes to reduce manual effort, improve cycle times, increase data quality, and enhance control effectiveness.
• Ability to translate complex data insights into business-focused recommendations for leadership.
• Strong stakeholder management skills with experience collaborating across AP, Tax, Treasury, Technology, Accounting, Procurement, and Operations teams.

Skills

• Critical Thinking
• Decision Making
• Problem Solving
• Risk Management
• Adaptability
• Attention to Detail
• Collaboration
• Issue Management
• Analytical Thinking
• Oral Communications

Shift

1st shift (United States of America)

Hours Per Week

40

Pay Transparency details

US - RI - Riverside - 3400 Pawtucket Ave - East Providence Call Center (RI1530)

Pay range

$76,000.00 - $105,000.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.