Senior Operations Associate

ZOE; United States; Remote; USD 65,000 - 90,000; Full time

Job summary

ZOE is expanding fast beyond direct-to-consumer origins and entering physical retail and international markets. As an Ops Associate, you will translate expansion plans into executable launch checklists, owning the operational follow-through that keeps products moving and launches on schedule.

You will turn high-level strategy into actionable steps, aligning logistics, inventory, and compliance across markets to power global growth and deliver consistent retail success.

Qualifications

• 2-4 years of hands-on experience in supply chain, logistics, or inventory management (preferably within FMCG, CPG, or fast-growing retail brands).
• Solid understanding of international shipping, customs docs, Incoterms, and physical retail logistics (routing guides, ASNs, delivery windows).
• Experience working with ERPs, inventory management tools, and 3PL web portals.
• Exceptional organisational skills—you naturally turn cross-functional chaos into clean, actionable checklists.

Responsibilities

• Market & Retail Launch Execution: own inbound logistics plan – lead times, shipping schedules, and getting first stock landed on time into 3PLs and retail DCs.
• Translate partner routing guides, labelling, ASNs, case/pallet specs into clear instructions for 3PLs and freight partners.
• Support importer-of-record, distributor, and account setups with Legal/Regulatory and Finance.
• Logistics & Cross-Border Freight: coordinate inbound and cross-border shipments, manage bookings, Incoterms, customs docs, and delivery appointments.
• Track shipment milestones, in-transit inventory, service risks, and landed cost drivers.
• Escalate freight delays, customs blockers, or partner issues with proactive recommendations.
• Inventory & Procurement Support: manage daily inventory operations, PO processing, goods receipts, BOM upkeep, and offline fulfillment tracking.
• Own 3PL portal accuracy, run stock investigations and month-end count reconciliations.
• Support supplier onboarding by coordinating QA paperwork, contracts, and system setups.
• Compliance & Process Playbooks: track operational inputs for EPR packaging, product registrations, and local compliance requirements.
• Turn post-launch learnings into repeatable templates and playbooks for future market expansions.

Skills

Operations

Cross-Border shipping

Regulatory compliance

Attention to detail

Tools

ERP systems

3PL portals

Inventory management tools

Job description

Ready to help take ZOE global?

We’re expanding fast beyond our direct-to-consumer origins and taking our iconic products, like the Daily30 and Gut Health Bars, into new international markets and retail channels. But launching in new countries and landing on retail shelves isn’t just about big ideas; it takes flawless operational execution.

If you are a detail-oriented, proactive ops professional who loves turning complex expansion plans into smooth, repeatable launches, this is your invitation to help build the backbone of ZOE’s global growth.

Why This Role?

Over the next 6-12 months, ZOE is stepping into a higher gear. Moving into physical retail and new geographic territories introduces complex cross-border logistics, strict retail routing guides, specialised packaging rules, and intricate supply chain dependencies.

As our Ops Associate , you won’t just be following a script, you will turn high-level expansion strategy into executable launch checklists. You will own the operational follow-through that keeps our products moving, our inventory accurate, and our launches on schedule. If you thrive on bringing clarity to complexity and want a role where your work directly powers company growth, this is it.

What You Will Do

Market & Retail Launch Execution

• Support international and retail launches by owning the inbound logistics plan - lead times, shipping schedules, and getting first stock landed on time into 3PLs and retail DCs
• Translate retail partner requirements (routing guides, labelling, ASNs, case and pallet specs) into clear instructions for our 3PLs and freight partners, and check inbound deliveries meet them
• Support importer-of-record, distributor, and account setups with Legal/Regulatory and Finance.

Logistics & Cross-Border Freight

• Coordinate inbound and cross-border shipments, managing bookings, Incoterms, customs documentation, and delivery appointments.
• Track shipment milestones, in-transit inventory, service risks, and landed cost drivers.
• Escalate freight delays, customs blockers, or partner issues with proactive recommendations.

Inventory & Procurement Support

• Manage daily inventory operations: PO processing, goods receipts, BOM upkeep, and offline fulfillment tracking.
• Own 3PL portal accuracy, running stock investigations and month-end count reconciliations.
• Support supplier onboarding by coordinating QA paperwork, contracts, and system setups.

Compliance & Process Playbooks

• Track operational inputs for EPR (packaging), product registrations, and local compliance requirements.
• Turn post-launch learnings into repeatable templates and playbooks for future market expansions.

What You Need to Have

• Operations Experience: 2-4 years of hands-on experience in supply chain, logistics, or inventory management (preferably within FMCG, CPG, or fast-growing retail brands).
• Cross-Border & Retail Mechanics: Solid understanding of international shipping, customs docs, Incoterms, and physical retail logistics (routing guides, ASNs, delivery windows).
• Systems Proficiency: Experience working with ERPs, inventory management tools, and 3PL web portals.
• Meticulous Execution: Exceptional organisational skills—you naturally turn cross-functional chaos into clean, actionable checklists.

The Nice to Haves

• Experience working with food, beverage, or health & wellness products subject to regulatory oversight.
• Familiarity with EPR (Extended Producer Responsibility) packaging compliance and country-specific registration processes.
• Track record of building playbooks or SOPs from scratch during a period of rapid company scaling.

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Our Hiring Journey

We value your time. We’ve designed a streamlined, 4-step process to get us from "Hello" to "Welcome to the team" as quickly as possible:

• Step 1: Intro chat with Talent Team (High-energy alignment alignment check)
• Step 2: Hiring Manager Interview (Tactical conversation focused on your craft)
• Step 3: The Remote Loop (2 to 4 focused interviews assessing technical and collaboration skills)
• Step 4: The Finish Line (Offer, equity/benefits breakdown, and onboarding)

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Not the perfect match? Join ZOE’s Talent Community!

If this role isn’t the exact right fit, or the timing isn’t right, don’t let the journey end here. Drop your resume here. When a role opens up that matches your unique superpowers, you’ll be the first person we reach out to.

Stay Curious. Follow the Journey.

Want to see life behind the scenes, our latest health breakthroughs, and how we’re changing the world through food? Follow us on our socials:

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ZOE is an equal opportunity employer. If you require any reasonable accommodations during the interview process, just let us know - we are here to support you.