Senior Operations Analyst-Engineering & Construction

AT&T; Northern (KY); Hybrid; USD 65,000 - 108,000; Full time

Benefits offered by this job

Health benefits

Life insurance

Voluntary lifestyle benefits

Job summary

Forged Fiber is seeking a Senior Operations Analyst for Engineering & Construction to drive operational excellence across cross-functional workflows. You will translate business needs into actionable insights and support scalable, standardized processes in a fast-paced environment.

The role emphasizes analytics, process improvement, and stakeholder engagement to enable large-scale network and infrastructure initiatives, with remote flexibility in the U.S.

Qualifications

• Bachelor’s degree in Business, Engineering, Operations, or a related field, or equivalent work experience.
• 5+ years of experience in operations analysis, process improvement, program/project support, or a related role.
• Experience supporting Engineering, Construction, Network, or Infrastructure based organizations.
• Strong analytical skills with the ability to interpret complex data and trends.
• Proficiency in Microsoft Office tools; dashboards and reporting tools preferred.
• Demonstrated ability to manage multiple priorities and deliver results in a fast paced environment.
• Strong written and verbal communication skills with the ability to engage stakeholders at all levels.

Responsibilities

• Serve as a subject matter expert for E&C operational processes, providing analytical and process improvement support across planning, design, build, and close-out phases.
• Analyze end-to-end workflows, identifying inefficiencies, risks, and opportunities for improvement across E&C programs.
• Develop, track, and report on operational KPIs, dashboards, and performance metrics to support leadership decision-making.
• Partner with Engineering, Construction, Program Management, and Operations Excellence teams to standardize processes, job aids, and documentation.
• Lead or support continuous improvement initiatives using Lean, Six Sigma, or similar methodologies.
• Translate complex operational data into clear insights, recommendations, and executive level summaries.
• Support change management efforts, including communication plans, training materials, and adoption tracking.
• Identify gaps in tools, systems, and data, and collaborate with cross functional teams to drive sustainable solutions.
• Support special projects and initiatives related to network builds, construction readiness, and process scalability.
• Ensure alignment with enterprise standards, compliance requirements, and best practices.

Skills

Analytical skills

Process improvement

Stakeholder management

Change management

Communication skills

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office (Excel, PowerPoint, Word)

Job description

Senior Operations Analyst - Engineering & Construction

About Forged Fiber

At Forged Fiber, our mission is bold but simple: deliver fast, reliable, future-proof connectivity that builds the foundation for everything online. As we execute, we believe the right way to do something is the only way. This foundation guides how the company builds, operates, and maintains a state-of-the-art open-access fiber network platform that empowers millions.

Forged Fiber is about more than building a network. It is about people. Every role matters. Every contribution counts. Together, employees create impact through teamwork, trust, and a shared commitment to excellence.

The Role

The Senior Operations Analyst supports Engineering & Construction (E&C) organizations by driving operational excellence, process optimization, and performance insights across complex, cross functional workflows. This role partners closely with Engineering, Construction, Program Management, and Operations stakeholders to improve end-to-end processes, reduce cycle time, and enable scalable, standardized ways of working.

The ideal candidate is a self-starter with strong analytical, process improvement, and stakeholder management skills, capable of translating business needs into actionable insights and sustainable improvements. This position thrives in a fast paced, evolving environment and plays a critical role in supporting large scale network and infrastructure initiatives.

Work Location - Remote in the U.S.

Key Responsibilities

• Serve as a subject matter expert for Engineering & Construction operational processes, providing analytical and process improvement support across planning, design, build, and close-out phases.
• Analyze end-to-end workflows, identifying inefficiencies, risks, and opportunities for improvement across E&C programs.
• Develop, track, and report on operational KPIs, dashboards, and performance metrics to support leadership decision-making.
• Partner with Engineering, Construction, Program Management, and Operations Excellence teams to standardize processes, job aids, and documentation.
• Lead or support continuous improvement initiatives using Lean, Six Sigma, or similar methodologies.
• Translate complex operational data into clear insights, recommendations, and executive level summaries.
• Support change management efforts, including communication plans, training materials, and adoption tracking.
• Identify gaps in tools, systems, and data, and collaborate with cross functional teams to drive sustainable solutions.
• Support special projects and initiatives related to network builds, construction readiness, and process scalability.
• Ensure alignment with enterprise standards, compliance requirements, and best practices.

Required Qualifications

• Bachelor’s degree in Business, Engineering, Operations, or a related field, or equivalent work experience.
• 5+ years of experience in operations analysis, process improvement, program/project support, or a related role.
• Experience supporting Engineering, Construction, Network, or Infrastructure based organizations.
• Strong analytical skills with the ability to interpret complex data and trends.
• Proficiency in Microsoft Office tools (Excel, PowerPoint, Word); experience with dashboards and reporting tools preferred.
• Demonstrated ability to manage multiple priorities and deliver results in a fast paced environment.
• Strong written and verbal communication skills with the ability to engage stakeholders at all levels.

Preferred Qualifications

• Experience in telecommunications, network engineering, or large-scale construction environments.
• Familiarity with Lean, Six Sigma, Agile, or other continuous improvement methodologies.
• Experience documenting and standardizing processes in a centralized process library or knowledge base.
• Ability to influence without authority and drive cross functional alignment.
• Experience supporting enterprise transformation or operational excellence initiatives.

Key Competencies

• Process & Operational Excellence
• Data Analysis & Insight Generation
• Stakeholder Partnership
• Change Management
• Problem Solving & Critical Thinking
• Executive level Communication

What We Look For

Forged Fiber’s culture is built on honesty, respect, trust, transparency, and a growth mindset. We strive to treat people as they want to be treated, and to operate with consistency, integrity, customer obsession, and courage. We're looking for top tier talent to join Forged Fiber that can help us bring this mindset to our everyday work and deliver meaningful results.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges: $65,000-$108,000 Annually

Forged Fiber offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements.

Equal Employment Opportunities

It is the policy of Forged Fiber to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, martial status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. In addition, Forged Fiber will provide reasonable accommodations for qualified individuals with disabilities, and is a fair change employer and does not initiate a background check until after an offer is made.