Senior Onboarding Consultant

Socket.dev; United States; On-site; USD 112,000 - 140,000; Full time

Job summary

Udemy is seeking a Senior Onboarding Consultant to lead strategic onboarding for our largest customers within Udemy Business. You will collaborate with Customer Success to guide newly signed clients through an structured 8–12 week onboarding journey, from initial configuration and integration to early adoption and handoff.

You will mentor junior consultants, help shape onboarding methodology, and contribute to scalable playbooks and best practices that drive long-term value for customers and

Qualifications

• Significant experience in a customer-facing onboarding, implementation, or consulting role within a SaaS environment.
• Proven track record leading high-stakes engagements with enterprise customers and managing large ARR accounts.
• Ability to manage multiple concurrent senior-level customer engagements with minimal supervision.
• Strong communication and facilitation skills with stakeholders at all levels.
• Fluency in platform tools and a willingness to learn concepts like SSO and analytics.

Responsibilities

• Lead end-to-end onboarding engagements for Udemy's strategic customers over an 8–12 week journey.
• Develop tailored onboarding plans aligning customer goals with measurable business outcomes.
• Provide strategic consultations alongside hands-on training and product walkthroughs for admins and users.
• Manage multi-stakeholder engagements, navigate priorities, and drive engagement progress.
• Ensure smooth transition to Customer Success Manager with insights for retention and growth.
• Contribute to evolving onboarding methodologies, playbooks, and best practices.

Skills

Onboarding experience

Stakeholder management

Communication skills

Technical curiosity

Business impact focus

Onboarding methodologies

Cross-functional collaboration

Continuous learning mindset

Job description

Coursera and Udemy are now one company, creating one of the world’s most comprehensive skills development platforms for the AI era. This strengthens our ability to accelerate AI-powered innovation and shape how the world discovers and builds skills at a pivotal moment of change. Read more about the combined company by visiting our blog.

About Udemy Udemy is an AI-powered skills acceleration platform transforming how companies and individuals across the world build the capabilities needed to thrive in a rapidly evolving workplace. By combining on-demand, multi-language content with real-time innovation, Udemy delivers personalized experiences that empower organizations to scale workforce development and help individuals build the technical, business, and soft skills most relevant to their careers. Today, thousands of companies, including Samsung SDS America, On24, Tata Consultancy Services, The World Bank, and Volkswagen, rely on Udemy Business for its enterprise solutions to build agile, future-ready teams. Udemy is headquartered in San Francisco, with hubs across the United States, Australia, India, Ireland, Mexico, and Türkiye. Udemy recently combined with Coursera to create one of the world’s most comprehensive skills development platforms.

Coursera + Udemy lets you choose the best way to work, whether it’s from home, an office, or a collaboration space. We’re a globally distributed team that comes together intentionally for collaboration, complex problem-solving, and key milestones — creating opportunities for teams to come together. If you’re ready to make a global impact, help scale unique products across Coursera + Udemy, and grow your career.

About your skills

• Consulting: You are recognized as a go-to expert both internally and by your customers. You bring a sophisticated strategic lens to every engagement, helping customers connect their learning investment to measurable business outcomes. You proactively identify risks and opportunities that others may overlook, and you help shape how Udemy's onboarding practice continues to evolve.
• Customer Engagement: You build deep, trust-based relationships with senior stakeholders, including executives and key decision-makers, navigating complex organizational dynamics with confidence. You read the broader context of a customer's business and adapt your approach to influence outcomes that benefit both the customer and Udemy.
• Customer Success: You think beyond the onboarding window, connecting early adoption patterns to long-term retention, expansion, and renewal outcomes. You bring a strategic understanding of what drives customer value at scale and actively contribute to how the team defines and measures success.
• Project Management: You lead complex, multi-stakeholder onboarding engagements with minimal oversight, managing competing priorities, resolving cross-functional dependencies, and keeping engagements on track even in ambiguous or fast-moving situations. You help define and refine the frameworks and processes the team uses to deliver consistently.

About this role

As a Senior Onboarding Consultant at Udemy, you will play a pivotal role in setting our most strategic customers up for long-term success with Udemy Business. As part of the Professional Services team, you will work in close partnership with Customer Success to lead newly signed customers through a structured 8-12 week onboarding journey, from initial platform configuration and integration through to early adoption and handoff to their Customer Success Manager. In addition to delivering exceptional onboarding experiences, you will contribute to shaping the practice itself, mentoring colleagues and helping elevate the quality and consistency of the team's work.

What you’ll be doing

• Lead end-to-end onboarding engagements for Udemy's most strategic newly signed customers, serving as a trusted advisor and primary point of contact throughout the 8-12 week journey
• Develop and tailor onboarding plans that connect customer learning goals to measurable business outcomes, ensuring a strong foundation for long-term success
• Deliver strategic consultations alongside hands‑on training and product walkthroughs for administrators and end users, including guidance on platform configuration, analytics, and integrations such as SSO
• Manage complex, multi‑stakeholder onboarding engagements, proactively navigating competing priorities, cross-functional dependencies, and organizational change
• Ensure a seamless, well‑documented transition to the assigned Customer Success Manager, equipping them with the insights needed to drive ongoing retention and growth
• Contribute to the evolution of Udemy's onboarding methodology, including the development of scalable playbooks, frameworks, and best practices
• Mentor and support more junior Onboarding Consultants, sharing expertise and helping elevate the overall quality and consistency of the team's work
• Capture and synthesize voice‑of‑customer insights to inform product development, service improvements, and broader go‑to‑market strategy

What you’ll have

While this work is based more on the skills a person has than what they have done, we think a typical profile could include the following:

• Significant experience in a customer‑facing onboarding, implementation, or consulting role within a SaaS environment, with a track record of leading high‑stakes engagements with strategic or enterprise‑level customers, including experience managing large, complex ARR accounts
• Demonstrated ability to manage multiple concurrent senior‑level customer engagements with minimal oversight, navigating ambiguity and competing priorities effectively
• Strong communication and facilitation skills, with experience engaging and influencing stakeholders at all levels of an organization
• A technically curious mindset, with a willingness to develop fluency in platform tools and help customers navigate concepts such as single sign‑on (SSO) and analytics
• A proven ability to connect onboarding outcomes to broader business goals, including retention, expansion, and renewal
• Experience contributing to the development of onboarding methodologies, playbooks, or team‑wide processes
• A collaborative approach to cross-functional work, with the ability to influence without authority across Sales, Customer Success, and Product teams
• A genuine passion for learning and development, and for helping organizations build a culture of continuous growth

Posting Date: August 10th, 2026 Application Window: We anticipate the application window will be open until August 31, 2026. Based on business needs, this opportunity may remain posted beyond or closed before the anticipated application window.

#LI-KM3

Hiring Compensation Range $112,000—$140,000 USD

Why work here?

You’ll grow here. Learning is part of the job. You’ll get full access to Udemy courses, a monthly UDay to invest in yourself, and a budget to spend on whatever helps you improve. Many people are diving into AI lately, but what you focus on is up to you.

AI is real here. We use it in the way we learn and the way we work. You’ll have the space and tools to experiment, apply, and get better at using AI in practical ways.

You’ll own your work. We trust people to lead, make decisions, and follow through. You don’t need to wait for permission or layers of approval to have an impact.

You’ll build with others. We collaborate openly and shape ideas together. Everyone has a voice, and good thinking is welcomed from any direction.

You’ll see your impact. What you build helps people grow their skills, change their careers, or find a path forward. You’ve got the experience, why not use it to help others gain theirs?

Bring your curiosity. We’ll bring the platform and the support. Let’s LEARN together.

Our Benefits Start with U

Our benefits start with you and were built to provide you and your family with the protection and care you need, making it easy to access the right coverage when you need it most. Benefits vary by region, and we encourage applicants to review our Australia Benefits, India Benefits, Ireland Benefits, Mexico Benefits, Turkiye Benefits & US Benefits, pages to get an understanding of some of the benefits we offer. For details on region‑specific benefits, please refer to the information provided during the hiring process.

Benefits outlined are provided as a general overview and may vary depending on the location, role, and employment classification. All benefits are subject to change at the discretion of the organization and in accordance with applicable laws and policies.

At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability. We understand that not everyone will match each of the qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you!

To protect against recruitment fraud, Coursera + Udemy recruiters only communicate via official coursera.org/udemy.com email addresses and never through personal accounts. We do not accept resumes via email or social media; please submit all applications directly through our careers page. If you encounter suspicious recruitment activity, please report it via our Fraudulent Activity Submission Form.

Information regarding data privacy is available within the Udemy Careers Privacy Notice.