Senior Office Manager Office Manager

State of Delaware; Delaware; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health Benefits

Retirement Plan

Paid Leave

Job summary

The State of Delaware seeks an experienced Senior Office Manager to supervise daily office operations and coordinate across departments. You will oversee administrative support, communications, and services—ensuring compliance with applicable laws and agency policies.

You will analyze workflows, manage staff, and support budgets and procurement, while guiding modernizing information systems and data reporting. Strong leadership and organizational skills are essential.

Qualifications

• Three years’ experience in performing administrative specialist work supporting office operations.
• Experience evaluating workflow, setting priorities, and implementing improvements.
• Experience collecting, compiling, and evaluating data for reports or documents.

Responsibilities

• Plan, coordinate, and manage regional or department-level office operations.
• Ensure compliance with laws, rules, and procedures.
• Manage administrative support, communications, and services including records, facilities, inventory, and procurement.
• Conduct data analysis to inform staffing, workflow, and cost-reduction recommendations.
• Monitor deadlines and performance; adjust priorities as needed.
• Oversee record-keeping systems and databases; support information system modernization.
• Draft and distribute communications and materials for public/internal use.

Skills

Supervision

Data analysis

Budget monitoring

Communication

Office operations

Staff training

Tools

MS Office

Information systems

Job description

Summary Statement This is the second level of office management work, responsible for overseeing the daily operations and efficient functioning of an organization's office environment. Primary work includes planning, coordinating, and managing all aspects of the office encompassing administrative support, communications, support services, and other agency-specific functions. In addition to work performed at the Office Manager level, employees are responsible for a broader scope of office operations, which requires supervising office work and related support staff.

Essential Functions Essential functions are fundamental, core functions common to all positions in the class series. These functions are not an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, employees can complete job duties of a similar kind not specifically listed here.

• Plans, coordinates, and manages all aspects of regional, county, division, or department level office operations.
• Interprets, explains, and ensures compliance with state, federal, or other relevant laws, rules, regulations, standards, policies, and procedures.
• Manages administrative support, communications, and support services, including fleet management, forms/records management, facilities management, inventory, equipment maintenance and repair, mail distribution, and other agency-specific functions.
• Conducts research and analyzes data to make recommendations on personnel, staff coverage, workflow, cost reduction, recordkeeping, performance standards, equipment, and supply utilization, or other functions supported. May assist with onboarding and training of new employees.
• Ensures deadlines and performance measures are met, monitors workflow to adjust priorities, and recommends improvements.
• Oversees and manages record-keeping systems or logs to file, track, and retrieve documents.
• Maintains and participates in modernization of information systems or databases.
• Drafts, manages, and distributes communications and other materials for public and/or internal use.
• Manages office supplies and equipment. Troubleshoots less complex technology or equipment errors/issues and contacts appropriate vendor or information technology personnel to resolve as needed.
• Supports contracting and procurement processes, and monitors adherence to budgets, applicable agreements, grants, or contracts; notifies supervisor of issues. May assist with budget preparation and monitoring.
• Uses automated information systems and computer software to enter, update, modify, delete, retrieve, and report on data.
• Performs other related duties as required.

Job Requirements JOB REQUIREMENTS for Senior Office Manager Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

• One year of experience in evaluating office operations such as workflow, priorities, and performance and making recommendations for improvements.
• Three years' experience in performing administrative specialist work such as composing official documents, drafting and distributing communications or other materials, tracking and resolving issues with workflow, assisting with research, special projects or data/information management, or other similar work in support of administrative, technical, program, and/or office operations.
• Three years’ experience in collecting, compiling, and evaluating data from multiple sources to prepare reports, letters, or other administrative documents.
• Two years' experience in providing guidance and consultation to management, customers, and others on administrative matters.
• Coursework, training and/or work experience in staff supervision which may include performing as a lead worker overseeing the work of others.

Conditions of Hire Pre-employment Drug Testing: Upon a conditional offer, you must undergo pre-employment drug testing as part of the hiring process. Criminal background check: A satisfactory criminal background check is required as a condition of hire. The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire. All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Sessions are held at designated locations in Kent or New Castle County. Applicants must be legally authorized to work in the United States. The State of Delaware Executive Branch participates in the Federal E-Verify system where the State will provide the federal government with each new hires Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our job seeker resources.

Benefits At the State of Delaware, we invest in our people and support them in and outside of the office. Our employees enjoy a total compensation package that far exceeds the value of their base salary. We offer comprehensive benefit plans that will give you peace of mind and security. Below is a list of benefits that are offered to eligible employees.

Health and Well Being

• Health Benefits, Dental Insurance, Vision Insurance

Just In Case

• Disability Insurance, Group Universal Life Insurance

Your Future

• Retirement Benefits, Deferred Compensation

Professional Growth

• Training and Development Programs

Work Life Balance

• Paid Leave, Paid Holidays, Paid Parental Leave, Alternative Work Schedules

More Benefits

• Flexible Spending, Pre-Tax Commuter Benefits, Accident and Critical Illness Insurance

Equal Employment Opportunity The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.