Senior Network & Systems Technician (NY HELPS)

Capital Region BOCES; Town of Colonie (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

Capital Region BOCES is seeking a Senior Network and Systems Technician to design, install, and maintain PCs, LANs/WANs, and servers. The role includes leading technical projects, coordinating with vendors, and supervising install/upgrade activities.

You will handle on-site diagnostics, assist help desk staff, and ensure interoperability of systems. Strong knowledge of networks, servers, and installation procedures is essential.

Qualifications

• Bachelor’s degree in management information systems, computer science, information resources management, information technology, or closely related field with 2 years of full-time, paid experience in installation, configuration, troubleshooting and maintenance of computer systems and networks; one year as team leader/project leader.
• Associate’s degree in MIS/CS/IT with 3 years of full-time, paid experience in installation, configuration, troubleshooting and maintenance of computer systems and networks; one year as team leader/project leader.
• High school diploma with 4 years of full-time, paid experience in installation, configuration, troubleshooting and maintenance of computer systems and networks; one year as team leader/project leader.

Responsibilities

• Install and maintain PCs and networks including peripheral equipment.
• Install wiring and fiber optic cables.
• Install and configure file servers, print servers, and network switches.
• Diagnose computer and network problems on-site or via help desk support.
• Coordinate with vendors to troubleshoot routers and county third party software.
• Upgrade computers and peripherals.
• Test wiring and assess interoperability of systems.
• Create user accounts and manage access permissions.
• Receive and distribute new equipment; maintain software library.
• Test new operating systems and software titles for compatibility.
• Attend seminars to stay current with IT trends.
• May perform other related duties as required.

Skills

Network troubleshooting

LAN/WAN administration

Team leadership

Help desk support

Education

Bachelor's Degree in MIS/CS/IT

Associate’s Degree in MIS/CS/IT

High school diploma with 4 years of related experience

Job description

LOCATION: Northeastern Regional Information Center – North Country

BASIC FUNCTION:
Incumbent in this class participate in the design, installation and maintenance of personal computers, local and wide area networks and the associated peripheral equipment. Incumbent has the responsibility for participating in the identification and correction of network and system problems. Incumbent is also involved in the receipt and distribution of new computer equipment. This class differs from the Network and Systems Technician in that the Senior level performs more difficult technical work and may act as the lead worker on technical projects. Incumbent performs duties normal business hours or during the night and weekend as required. Work is performed under the general direction of the appropriate BOCES manager. Does related work as required.

RESPONSIBILITIES:

1. Installation and maintenance of personal computers and networks including all peripheral equipment.
2. Installation of wiring and fiber optic cables.
3. Installation and configuration of file servers, print servers, communications servers, network switches, personal computers and printers (network and desktop).
4. Diagnosing computer and network problems on-site or by assisting help desk staff with user telephone consultations.
5. Working with vendors to configure and troubleshoot routers, circuit problems, and various county used third party software applications.
6. Upgrading of computers and peripheral equipment.
7. Testing of wiring.
8. Creation of user accounts and access permissions.
9. Receipt and distribution of new computer equipment.
10. Maintains software library.
11. Tests new operating systems and software titles for interoperability and functionality with existing systems and software.
12. Attends seminars and technical education classes to keep abreast of current trends in information technology.
13. May perform other related duties as required.
14. Good knowledge of modern personal computers and local and wide area networks.
15. Good knowledge of installation procedures relating to personal computers, local and wide area networks, peripheral equipment and software.
16. Ability to install office computer systems and networks.
17. Ability to evaluate equipment configuration requirements.
18. Ability to diagnose computer systems and networks problems and assist in their resolution.
19. Ability to plan, direct and the work of others when acting as a lead worker on technical projects.
20. Ability to direct users in system and network use.
21. Ability to understand and follow oral and written instructions.
22. Ability to read and understand technical manuals.
23. Ability to maintain accurate records.
24. Physical condition commensurate with the demands of the position.

SALARY: BOCES employee salary commensurate with experience and in accordance with contract language.

CLOSING DATE: November 7, 2026

1. Graduation from a New York State or regionally accredited college or university with at least a Bachelor’s Degree in management information systems, computer science, information resources management, information technology, or a closely related field and two (2) years of full-time, paid experience in the installation, configuration, troubleshooting and maintenance of computer systems and networks of which one (1) year was in a team leader/project leader capacity; OR,
2. Graduation from a New York State or regionally accredited college or university with an Associate’s Degree in management information systems, computer science, information resources management, information technology, or a closely related field and three (3) years of full-time, paid experience in the installation, configuration, troubleshooting and maintenance of computer systems and networks of which one (1) year was in a team leader/project leader capacity; OR,
3. Graduation from high school or possession of a high school equivalency diploma and four (4) years of full-time, paid experience in the installation, configuration, troubleshooting and maintenance of computer systems and networks of which one (1) year was in a team leader/project leader capacity.

PROMOTIONAL: Immediately preceding the date of the examination, twenty-four (24) months permanent competitive class status as a Network and Systems Technician in the agency where the vacancy, or anticipated vacancy, exists.

The selected applicant will be subject to a fingerprint supported criminal history background check in accordance with SAVE Legislation effective July 1, 2001.

Candidates will not have to take an exam for this title. This is a NY HELPS (Hiring Emergency Limited Placement Statewide) Program designated title. NY HELPS is a temporary program designed to help local government employers address current staffing issues. Traditionally, the titles filled under the NY HELPS Program required job candidates to compete in a competitive exam to be considered for employment. For the duration of the program, this title will be classified as non-competitive and categorized as a HELPS Program position. At the close of the program, this position will revert to competitive class status. Employees occupying positions filled through the HELPS Program will be granted competitive class status without the need to participate in a competitive exam.