Senior Network Support Engineer – Remote & On-Site

Ciena; Oregon; Híbrido; USD 69.000 - 110.000; Tempo integral

Resumo da vaga

Ciena is seeking a technical support professional to provide remote and on-site assistance for CIENA products. The role involves on-call coverage, diagnosing complex issues, and collaborating with Design, Product Management, and QA teams to resolve problems and share knowledge.

Applicants should have a technical degree and 2+ years of experience, with strong English communication and experience in Layer 2/4 networking. A comprehensive benefits package is provided by Ciena.

Qualificações

• Bachelor's degree in Engineering or Computer Science.
• 2+ years related experience in technical support.
• Experience with a telecommunications equipment vendor.
• Proficiency with Outlook, Word, Excel, and related software.
• Strong English communication (verbal and written).
• Exposure to Layer 2/4 networks and DCN environments.

Responsabilidades

• Provide remote technical assistance for CIENA products, including on-call coverage when required.
• Deliver on-site customer support when needed.
• Communicate field issues to Design and Supply Chain teams.
• Use debug tools and lab work to diagnose customer issues.
• Perform root cause analysis for customer technical problems.
• Collaborate on creating and publishing MOP, KB, and FSB documentation.

Conhecimentos

Customer support

Troubleshooting

Networking knowledge

Communication

Documentation

Formação

Bachelor's degree in Engineering or CS

Ferramentas

Microsoft Outlook

Microsoft Word

Excel

Descrição da vaga

Ciena is seeking a technical support professional to provide remote and on-site assistance for CIENA products. The role involves on-call coverage, diagnosing complex issues, and collaborating with Design, Product Management, and QA teams to resolve problems and share knowledge.

Applicants should have a technical degree and 2+ years of experience, with strong English communication and experience in Layer 2/4 networking. A comprehensive benefits package is provided by Ciena.