Senior Network Support Engineer

RemoteWorker US; Akron (OH); Hybrid; USD 80,000 - 100,000; Full time

Job summary

A global technology company is seeking a Senior Network Support Engineer to ensure the smooth operation of network infrastructure. This role requires 3-5 years in network support, hands-on Cisco experience, and strong communication skills. You will manage network issues and maintain global connections in a hybrid work environment, offering a competitive salary of $80,000 to $100,000.

Benefits

Competitive salary and benefits package

Supportive team environment

Performance bonus plan

Qualifications

• 3-5 years of experience in network technical support at the 3rd line level.
• Hands-on experience with Cisco equipment.
• Proven ability to manage multiple priorities under pressure.

Responsibilities

• Diagnose and resolve network-related issues.
• Maintain LAN and WAN networks globally.
• Manage 3rd party suppliers for network services.

Skills

Network technical support

Cisco equipment configuration

Palo Alto firewall experience

SDWAN and ZIA/ZPA familiarity

Excellent communication skills

Education

CCNA certification

Tools

Cisco switches and routers

Palo Alto Firewalls

Velocloud SDWAN

AWS

Azure

Job description

Senior Network Support Engineer

Permanent, Full-time

Salary Range: $80,000 to $100,000

Location: Prince George, BC - Hybrid

As a Senior Network Support Engineer, your role encompasses ensuring the smooth and reliable operation of network infrastructure across a global scale.

Key Responsibilities

• Diagnosing and resolving network-related issues (incidents and requests).
• Maintaining the LAN and WAN Networks across multiple locations globally.
• Managing 3rd party suppliers as required to maintain LAN / WAN services.
• Responsible for day-to-day operation and support of the Network infrastructure, including Cisco (Switches, Routers), Palo Alto (Firewalls, Panorama & Prisma Access) and Meraki wireless systems.
• Day-to-day operational management & support of the Drax Global SASE / SDWAN network (Velocloud / Zscaler) as well as operation and support of virtual networking elements within Public Cloud (AWS & Azure), including routing, Firewalls and WAF.
• Provide Network technical support for various business and internally driven projects and workstreams, ensuring that the deliverables and milestones are met.
• Follow the change controls, incident management processes and policies as defined by the company.
• Maximize network performance by monitoring, troubleshooting problems and outages.

About You

• Minimum of 3-5 years' experience working in a network technical support function at the 3rd line level.
• Minimum CCNA (certified or able to demonstrative technical hands-on knowledge at that level
• Hands-on experience configuring / supporting Cisco switches (IOS, IOS-XE, Nexus) and Cisco Routers
• Hands-on experience configuring / supporting firewalls (Palo Alto Firewall experience is desirable)
• Experience working with Velocloud SDWAN and / or Zscaler ZIA / ZPA would be desirable
• Excellent ability to plan and prioritize own workstreams and deliver to SLAs and tight deadlines.
• Proven ability to operate in a pressurized situation and successfully handle multiple priorities.
• Excellent communication skills enabling interaction with all levels of the business (including written and oral communication, where appropriate)

What We Offer

• Competitive Compensation : Competitive salary and benefits package.
• Supportive Environment : Join a supportive team environment where continuous learning and growth are encouraged.
• Performance Bonus : Participate in a company bonus plan rewarding overall Drax performance, safety, and scorecard achievements.

Rewards And Benefits

• As you help us to shape the future, we've shaped our rewards and benefits to help you thrive and support your lifestyle.

About Drax

Drax is at the forefront of transforming energy generation, supply, and usage. Our mission is to drive a zero-carbon, lower-cost energy future. By joining Drax, you'll be part of a team that's making a significant impact on our collective future.

Apply today to help Drax discover the talented individuals we need to drive this change. A career at Drax is more than just a job—it's a chance to make a difference.

Curious to learn more about us? We recommend you connect with us on LinkedIn for more insights.

The Drax Resourcing team will never use third-party apps to make job offers. The recruitment process with Drax will always include at least one face-to-face interview, either in person or via an online video call, as well as several phone conversations. Drax will never ask you to download apps to enter timesheet details or ask you to purchase your IT equipment. If you have any concerns during your recruitment process or suspect something isn't right, please contact us via to verify the application or details of the person you have been speaking to.

Please note that, whilst not expected, the company may pay at a rate outside of the band for this role where appropriate, considering the candidate's experience, skills and other relevant factors.

The advertised salary range relates to British Columbia and is provided by the BC Pay Transparency Act. We recognize, however, that salaries are often driven by market forces in the local area where a candidate is based, and accordingly, the salary range may not apply outside of British Columbia.

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